Operations Analyst
2025-03-27T11:52:49+00:00
UNDP
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www.undp.org
FULL_TIME
kampala
East Africa
00256
Uganda
Business Management and Administration
Admin & Office
2025-04-03T17:00:00+00:00
8 hours per day
Position Purpose
Under the general supervision of the UN Country Team (UNCT) in Uganda, the UN Operations Management Team (OMT) spearheads the UN Uganda "Efficiency Agenda," focusing on cost avoidance, labor time efficiency, and service quality. This agenda aligns with the Uganda New Generation Business Operations Strategy 2021-2025, as approved by the UNCT. The OMT leads the implementation of coordinated, efficient, and effective common operational services, ensuring alignment with the UN Secretary-General’s targets for harmonized business operations at the country level. Key areas of focus include high-quality Business Operations Strategy (BOS), common premises, a common back office, harmonized location-dependent services, mutual recognition, client satisfaction, and transparent costing and pricing principles.
Duties and Responsibilities
1) Actively provide support for the Functioning of the OMT:
- Organize and coordinate monthly OMT meetings, including agenda setting, communication with OMT working groups, and logistical arrangements (online or physical);
- Prepare and circulate relevant documents in advance of meetings;
- Provide secretariat support, including minute-taking and follow-up on action points;
- Develop and monitor OMT work plans, ensuring progress aligns with agreed deliverables;
- Draft communications from the OMT co-chairs to the UN Resident Coordinator, UNCT, and relevant stakeholders;
- Engage with government entities on cross-cutting protocol matters, including taxation and immigration, and provide strategic advice to co-chairs and RCO.
2) Ensure management of UN Common Services
- Oversee common services management, ensuring agreements and contracts remain up to date;
- Collaborate with OMT working groups to establish and maintain common operational agreements, such as Long-Term Agreements, Memorandum of Understanding, and service contracts;
- Support the operational harmonization of common services and premises both in and outside Kampala, including the UN Area Coordination level.
3) Ensure technical and Administrative Support for the Efficiency Agenda
- Serve as the focal point for the UNCT regarding Efficiency Agenda initiatives, liaising with regional and headquarter offices;
- Facilitate follow-up activities, including the BOS 2.0 annual review, common premises mapping, and the implementation of the Common Back Office framework;
- Provide technical and administrative support for Efficiency Agenda implementation as directed by supervisors.
4) Ensure and advise on Knowledge Management
- Lead periodic reporting on OMT-related activities, including utilizing the UN global reporting platform;
- Ensure knowledge-sharing mechanisms are in place to foster best practices and operational improvements.
Competencies
CORE
- Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
- Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
- Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
- Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
- Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
- Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
- Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross Functional & Technical Competencies
Business Management : Results-based Management
- Ability to manage programme and projects with a focus at improved performance and demonstrable results
Business Management: Project Management
- Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
Business Management: Portfolio Management
- Ability to select, priorities and control the organization’s programme and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment
Business Management : Risk Management
- Ability to identify and organize action around mitigating and proactively managing risks
Business Management: Working with Evidence and Data
- Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making
Business Development: Knowledge Generation
- Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need
2030 Agenda: Engagement & Effectiveness: Effectiveness
- Project Quality Assurance
Required Skills and Experience
Education:
- Advanced university degree (master's degree or equivalent) ) in Business Administration, Economics, Public Administration, Social Sciences, International Relations, Political Science or related field is required, or
- A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
Experience:
- Applicants with Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level in development operations, coordination, and programme management;
- Experience within the UN system or international organizations is preferable;
- Proven familiarity with operational rules and procedures of UN entities is desirable;
- Expertise in resource mobilization, partnerships, and financing strategies is desirable;
- Experience in strategic planning, results-based management, and reporting is desirable.
Language Requirements
- Fluency in English is required.
Actively provide support for the Functioning of the OMT: Organize and coordinate monthly OMT meetings, including agenda setting, communication with OMT working groups, and logistical arrangements (online or physical); Prepare and circulate relevant documents in advance of meetings; Provide secretariat support, including minute-taking and follow-up on action points; Develop and monitor OMT work plans, ensuring progress aligns with agreed deliverables; Draft communications from the OMT co-chairs to the UN Resident Coordinator, UNCT, and relevant stakeholders; Engage with government entities on cross-cutting protocol matters, including taxation and immigration, and provide strategic advice to co-chairs and RCO. 2) Ensure management of UN Common Services Oversee common services management, ensuring agreements and contracts remain up to date; Collaborate with OMT working groups to establish and maintain common operational agreements, such as Long-Term Agreements, Memorandum of Understanding, and service contracts; Support the operational harmonization of common services and premises both in and outside Kampala, including the UN Area Coordination level. 3) Ensure technical and Administrative Support for the Efficiency Agenda Serve as the focal point for the UNCT regarding Efficiency Agenda initiatives, liaising with regional and headquarter offices; Facilitate follow-up activities, including the BOS 2.0 annual review, common premises mapping, and the implementation of the Common Back Office framework; Provide technical and administrative support for Efficiency Agenda implementation as directed by supervisors. 4) Ensure and advise on Knowledge Management Lead periodic reporting on OMT-related activities, including utilizing the UN global reporting platform; Ensure knowledge-sharing mechanisms are in place to foster best practices and operational improvements.
Advanced university degree (master's degree or equivalent) ) in Business Administration, Economics, Public Administration, Social Sciences, International Relations, Political Science or related field is required, or A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
bachelor degree
2years
JOB-67e53c11b63ec
Vacancy title:
Operations Analyst
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Admin & Office]
Jobs at:
UNDP
Deadline of this Job:
Thursday, April 3 2025
Duty Station:
Within Uganda, kampala, East Africa
Summary
Date Posted: Thursday, March 27 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Position Purpose
Under the general supervision of the UN Country Team (UNCT) in Uganda, the UN Operations Management Team (OMT) spearheads the UN Uganda "Efficiency Agenda," focusing on cost avoidance, labor time efficiency, and service quality. This agenda aligns with the Uganda New Generation Business Operations Strategy 2021-2025, as approved by the UNCT. The OMT leads the implementation of coordinated, efficient, and effective common operational services, ensuring alignment with the UN Secretary-General’s targets for harmonized business operations at the country level. Key areas of focus include high-quality Business Operations Strategy (BOS), common premises, a common back office, harmonized location-dependent services, mutual recognition, client satisfaction, and transparent costing and pricing principles.
Duties and Responsibilities
1) Actively provide support for the Functioning of the OMT:
- Organize and coordinate monthly OMT meetings, including agenda setting, communication with OMT working groups, and logistical arrangements (online or physical);
- Prepare and circulate relevant documents in advance of meetings;
- Provide secretariat support, including minute-taking and follow-up on action points;
- Develop and monitor OMT work plans, ensuring progress aligns with agreed deliverables;
- Draft communications from the OMT co-chairs to the UN Resident Coordinator, UNCT, and relevant stakeholders;
- Engage with government entities on cross-cutting protocol matters, including taxation and immigration, and provide strategic advice to co-chairs and RCO.
2) Ensure management of UN Common Services
- Oversee common services management, ensuring agreements and contracts remain up to date;
- Collaborate with OMT working groups to establish and maintain common operational agreements, such as Long-Term Agreements, Memorandum of Understanding, and service contracts;
- Support the operational harmonization of common services and premises both in and outside Kampala, including the UN Area Coordination level.
3) Ensure technical and Administrative Support for the Efficiency Agenda
- Serve as the focal point for the UNCT regarding Efficiency Agenda initiatives, liaising with regional and headquarter offices;
- Facilitate follow-up activities, including the BOS 2.0 annual review, common premises mapping, and the implementation of the Common Back Office framework;
- Provide technical and administrative support for Efficiency Agenda implementation as directed by supervisors.
4) Ensure and advise on Knowledge Management
- Lead periodic reporting on OMT-related activities, including utilizing the UN global reporting platform;
- Ensure knowledge-sharing mechanisms are in place to foster best practices and operational improvements.
Competencies
CORE
- Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
- Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
- Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
- Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
- Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
- Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
- Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross Functional & Technical Competencies
Business Management : Results-based Management
- Ability to manage programme and projects with a focus at improved performance and demonstrable results
Business Management: Project Management
- Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals
Business Management: Portfolio Management
- Ability to select, priorities and control the organization’s programme and projects, in line with its strategic objectives and capacity; ability to balance the implementation of change initiatives and the maintenance of business-as-usual, while optimizing return on investment
Business Management : Risk Management
- Ability to identify and organize action around mitigating and proactively managing risks
Business Management: Working with Evidence and Data
- Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making
Business Development: Knowledge Generation
- Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need
2030 Agenda: Engagement & Effectiveness: Effectiveness
- Project Quality Assurance
Required Skills and Experience
Education:
- Advanced university degree (master's degree or equivalent) ) in Business Administration, Economics, Public Administration, Social Sciences, International Relations, Political Science or related field is required, or
- A first-level university degree (bachelor’s degree) in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.
Experience:
- Applicants with Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level in development operations, coordination, and programme management;
- Experience within the UN system or international organizations is preferable;
- Proven familiarity with operational rules and procedures of UN entities is desirable;
- Expertise in resource mobilization, partnerships, and financing strategies is desirable;
- Experience in strategic planning, results-based management, and reporting is desirable.
Language Requirements
- Fluency in English is required.
Work Hours: 8 hours per day
Experience: 2years
Level of Education: bachelor degree
Job application procedure
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District: Kampala
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