Summary
Date Posted: Saturday, October 01, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Senior Complainants Handling Specialist
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.

Job Description
•   Receipt of complaints: Receive clients query/complaint against via email, telephone, Actionline or any other complaints logging channels. Advise accordingly and appropriately.
 •   Capturing and assigning complaints: Log the query/complaint on the Complaints Management System, according to acceptable standards, and load all appropriate customer information received via fax, email and/or verbally.
•   Facilitation of Complaints process: Draw reports from complaints management system and manage exception reports on a daily and filter relevant information, address outstanding and/or unresolved information.
| Compile reports:
•   Compile reports on all complaints received and on customer satisfaction. Plan and manage timelines to ensure that complaints logged are attended to within the agreed process and SLA requirements | : | : | : | :

Education
Higher Diplomas: Business, Commerce and Management Studies (Required)


Work Hours: 8

Experience in Months: 60

Level of Education: Diploma

Job application procedure
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