Summary
Date Posted: Saturday, August 20, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Reports to: Senior Manager - IT Design and Delivery

MAIN JOB FUNCTIONS:
• Perform Business Analysis on IT product development projects in line with the agreed business methodology and business architecture guidelines
• Review and understand system functionality applicable to each project
• Input into identifying ways to fine tune systems in line with changing work practices
• Determine, document, and review user requirements for all projects
• Review requirements, determine objectives and risks and issues and update business requirement specifications for the competency centre functional design
• Review technical specifications to ensure user and functional requirements are met
• Identify business improvement and optimization opportunities
• Design and document business solutions (process, system and measurements) that meet current and future user requirements
• Translate the user requirements into functional system requirements in line with the current system functionality and future roadmap, and ensure appropriate documentation thereof
• Define and construct context diagrams which form part of the basis of process mapping
• Provide information into test pack drafting
• Provide information and knowledge as required to resolve problems
• Sort, accumulate and analyze information from external sources to assist with problem solving
• Assist in identifying and assessing market trends, taking local conditions into consideration
• Provide constant status reports and feedback as to business analysis deliverables to internal customers and program manager
• Ensure traceability of requirements from business through to development and implementation
• Identify and prepare relevant information and data for reporting purposes
• Deliver first time right service excellence
• Establish and maintain quality standards that will enhance the customer experience and cost efficiency
• Work consistently according to standard operating procedures

Education:
• Bachelor’s Degree in Computer Science, Information Technology, Electrical/Telecom Engineering, or related field
• Knowledge of SCRUM and project management practices
• Relevant certification / accreditation as required for role

Experience:
• 3 years’ experience in relevant sector/industry/ area of specialization
• Worked in a diverse culture
• Enterprise system implementation experience
• Business process mapping experience
• Understanding Agile/scrum and project management practices
Training:
• Business Analysis
• SCRUM/Project management methodologies
• ITIL training
• Relationship management
• Systems analysis

Skills / physical competencies:
• Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
• Analytical skills
• Business acumen – un understanding of the business as a whole.
• Change management skills.
• Coaching skills – to develop the team and staff.
• Communication skills
• Conflict management skills
• Delegating skills
• Facilitation skills
• Feedback skills
• Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
• Influencing skills
• Negotiation skills
• Quality management skills
• Relationship skills – to build relationships to facilitate efficient workflow.
• Risk management skills
• Scanning skills – to search for new ideas, trends, and principles.
• Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
• Systems thinking – understanding the “big picture”.
• Time management, specifically the ability to prioritise.

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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