Summary
Date Posted: Wednesday, October 23 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
As a Call Center Executive in an FMCG (Fast-Moving Consumer Goods) company, you will play a key role in managing customer queries, resolving complaints, and providing excellent service. You will act as the bridge between customers and the company, ensuring a positive brand experience by addressing product inquiries, handling order-related issues, and managing feedback efficiently.

Key Duties and Responsibilities:
• Handle incoming customer calls, emails, and messages regarding FMCG products and services.
• Provide information on products, promotions, and availability.
• Assist customers with order placement, order tracking, and delivery inquiries.
• Resolve customer complaints and escalate unresolved issues to relevant departments.
• Identify and troubleshoot product-related issues, including packaging, quality, and product damage.
• Provide solutions for common issues like order delays, incorrect shipments, or stock availability.
• Maintain positive customer relationships by handling interactions professional.
• Follow up on customer concerns, ensuring timely resolution and feedback.
• Document customer interactions and update CRM systems accurately.
• Stay up-to-date with the company’s FMCG product portfolio, including new launches, promotions, and discontinued items.
• Support the sales team by providing assistance in processing large customer orders and returns.
• Ensure that all necessary documentation is completed for returns, replacements, or refunds.
• Provide daily, weekly, and monthly reports on customer satisfaction, complaints, and resolution times.

Qualifications, Skills and Experience:
• A degree or diploma in business, marketing, or a related field is preferred.
• 1 year of experience in a call center, customer service, or similar role is preferred but not a must.
• Experience in the FMCG sector is highly advantageous.
• Ability to work in a fast-paced, high-pressure environment.
• Flexibility to work shifts, including evenings, weekends, or holidays when needed.
• Strong interpersonal skills and a team-oriented approach.
• Excellent Communication Skills:
• Ability to communicate clearly and effectively with customers and internal teams.

Work Hours: 8

Experience in Months: 12

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Please quote the name of the job title in the subject line.

All Jobs

QUICK ALERT SUBSCRIPTION