Summary
Date Posted: Thursday, November 10, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Business Support Assistant- IT (2 positions)
Over view
WFP is looking for talented people who are committed to joining our efforts to eradicate hunger. It offers unlimited opportunities to grow your professionalism, talent and expertise. Start your journey to be a member of the world-wide effort to eradicate hunger. WFP has a policy of affirmative action for women.
About WFP
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Brief description of WFP in Uganda
WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Uganda with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.
As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.
Organizational Context
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate.
At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.
Job Purpose
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services during both food and cash distributions.

Key Accountabilities (1/2)
1. Carry-out system and Equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effective and enable easy and efficient use.
2. Undertake basic monitoring and troubleshooting of server system to ensure a consistent delivery of IT services to staff.
3. Support biometric identification and verification of refugee beneficiaries during food distribution in line with WFP standard GDT tool by scanning the Ration Card of the beneficiaries to ascertain their eligibility to collect food.
4. Respond to basic queries about technology and systems to support the correct application of technology.
5. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
6. Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
7. Ensure information is up to date and accurate within inventories, databases, and archives to support senior officers in managing these systems.

Education Qualifications:
Minimum of Degree in any IT related discipline
Working Experience:
Minimum of 4 years experience supporting IT applications, LANs and WANs; Previous experience in supporting small IT offices and IT personnel will be an added advantage; . Professional experience in biometric food assistance distribution and community engagement in refugee operation.
Language: Fluency in English and any or more of the following languages: Kakwa, Lugbara, Aringa, Alur Madi, Luo, Acholi is an added advantage.

4Ps Core Organisational Capabilities
Purpose
• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
• Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

Functional Capabilities
Capability Name Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

Other Specific Job Requirements
Desired Experiences For Entry Into The Role
• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
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