2 Managers – Service Center Operations job at MTN Uganda
Website :
827 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
2 Managers – Service Center Operations

[ Type: FULL TIME , Industry: Arts, Audio/Video Technology and Communications , Category: Management ]

Jobs at:

MTN Uganda

Deadline of this Job:
01 August 2022  

Duty Station:
Within Uganda , Kampala , East Africa

Summary
Date Posted: Wednesday, July 27, 2022 , Base Salary: Not Disclosed

Similar Jobs in Uganda
Learn more about MTN Uganda
MTN Uganda jobs in Uganda

JOB DETAILS:
2 Managers – Service Center Operations

Functions:
• Champion and implement all Customer Experience projects / plans in the assign region
• Drive service excellence and sales activity in all service centres within the Sales Business unit
• Handle the resolution of escalated branch issues within the region
• Manage customer traffic into the branches in the region
• Manage third party employees assigned to branches in the region
• Coach, mentor and motivate branch staff in an effort in an effort to achieve assigned sales targets and maintain optimal employee service satisfaction levels within the region
• Ensure availability of stock for the teams in the region
• Responsible for overseeing all branch functions and overall customer experience
• Ensure logistics are available for the team deliver on their targets
• Conduct branch scheduled visits & spot checks in the region
• Liaisie with the Touch Point teams in ensuring service standards are maintained
• Prepare business reports (Weekly, monthly and quarterly)
• Support and drive all companywide business initiatives in the assigned region
• Support HR in conducting interviews for selection of staff in the Service Centre under the region
• Conduct performance review discussions for the team in the region bi annually
• Implement Enterprise Business Unit strategies in the Service Centres

Education:

Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.

Experience:

At least 5 years’ experience in a customer service and people management.

Training:
Introductory Project Management

Report Writing
Sales and Customer Service

Behavioural qualities:

• Ability to manage self and be a team player, good conflict management, take and manage accountability
• Energy & Drive – Innovative, takes initiative, results oriented, and develops self consistently
• Interpersonal skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal skills – trustworthy, integrity and ethical in dealings
• Operating skills – Ability to focus on priorities and plans, and share knowledge effectively
• Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
• Skill in resource management
• Presentation skills

Work Hours: 8


Experience in Months: 60

Level of Education:
Bachelor Degree

Job application procedure
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

Interested and qualified? Click here to apply


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Administrative jobs in Uganda
Job Type: Full-time
Deadline of this Job: 01 August 2022
Duty Station: kampala
Posted: 27-07-2022
No of Jobs: 2
Start Publishing: 27-07-2022
Stop Publishing (Put date of 2030): 27-07-2066
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.