Summary
Date Posted: Tuesday, May 30 2023, Base Salary: Not Disclosed

JOB DETAILS:

Department: Mortgage & Consumer Banking
Reports To: Manager High Net worth & Diaspora
Grade: HFB 5A
Direct Reports: None
Interacts/interfaces with:
Internal - Personal banking Teams, Branch Teams, Credit Teams
External - Key Customers, HFB Business Partners

Job Purpose
Grow the Bank’s High net worth segment through sales, service and retention of a specified portfolio and ensure portfolio quality in line with the Department’s targets and the bank policies. The Relationship manager High Net worth will assist bank customers in managing their accounts and finances and be responsible for building long-term relationships with clients and cross-selling them our products and services.

Key Result Areas
• Identify and meet high net worth customer needs through selling of the bank’s products and services.
• Retain existing clients through focused relationship management activities.
• Analyze financial requirements of Personal banking high net worth customers and match with banks products offerings.
• Develop opportunities to increase the sales production in the personal banking segment.
• Prepare, and review all required reports and KYC forms to ensure that all transactions are adhered to the bank’s policies and procedures.
• Build and manage client relationships to grow Housing Finance Bank share of wallet through customer engagements (calls, visits, written communications etc.)
• Initiate credit applications for assessment / review by completing the documentation (including financial analysis) and submitting to credit for approval in line with credit policies and procedures.
• Present loan proposals to the credit committees for decision making where necessary and give feedback to applicants in line with the lending policy and procedures of the Bank.
• Monitor and evaluate performance of the assigned loan portfolio in line with the Bank’s Credit risk management framework to ensure timely repayments of instalment and conduct regular financial analysis to identify early warning signs of default and recommend a plan of action.
• Prepare sales and productivity performance reports as shall be required from time to time detailing the performance progress.
• Liaise with Credit department to initiate and participate in the recovery actions for loans in default and written off loans in line with the Bank’s credit policy and procedures governing the recovery process.
• Handle customer queries and complaints and resolve them in a timely manner and escalate any unresolved queries in in line with the Customer Service Charter.
Financial Responsibility
• Responsible for the High-Net-worth sales business & financial targets as will be agreed using different parameters especially on customer numbers, Liabilities, Assets, and revenue growth

Person Specifications
Education & Training
• A Business degree in finance, Commerce, Business Administration, Economics, Statistics, management, or any relevant field.
• Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
• Relevant Practical training in business growth in the financial services sector.

Skills & Experience
• Must have critical thinking, analytical, attention to detail and problem-solving skills.
• Good verbal and written communication skills
• A minimum of 5 years’ experience in a Banking or similar environment
• Must have a good understanding about consumer banking product features, pricing, benefits, positioning, design, and promotions.
• Advanced, computer literacy, numerical skills, and statistical skills.
• Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker.
• Team player, ability to work under pressure and in position to exercise excellent judgment.

Business Behaviours
• The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
• Ability to build functioning working relationships across organizational and cultural boundaries.
• Takes clear accountability and focuses on delivery of broader sales targets.
• Ability to demonstrate positive image and role model HFB’s values and leadership behaviours.
• Must be a person of impeccable integrity

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
Interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees not later than Monday, 5th June 2023 by 5:00pm to:
Chief Human Resources Officer
Housing Finance Bank
Investment House
4 Wampewo Avenue, Kololo

Please take note that all applications should be sent by email to Recruitment@housingfinance.co.ug. 
Do Not Hand Deliver Your Application.
Please note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.
Guidelines for submitting Documents
1. Ensure that all your documents are scanned and submitted in 1 single batch using the following order:
• Application letter
• Curriculum Vitae (CV)
•Academic Documents and Certificates
• The maximum document size is 10 MB
• Please indicate the name of the position you are applying for in the subject.

Housing Finance Bank is regulated by Bank of Uganda. Customer deposits are protected by the Deposits Protection Fund up to UGX 10 million, Terms and Conditions apply.


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