Vacancy title:
40 Call Center Advisors. Customer Operations (Contract)
Jobs at:
MTN Uganda LimitedDeadline of this Job:
Tuesday, October 22 2024
Summary
Date Posted: Tuesday, October 08 2024, Base Salary: Not Disclosed
JOB DETAILS:
Main Purpose:
To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
Language Requirements
The applicant should be proficient in any of the language combinations below;
1. Luo, Swahili, Luganda
2. Ateso, Swahili, Luganda
3. Runyakole, Rutoro, Luganda
4. Runyakole, Rutoro, Swahili
Main Job Functions:
• To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
• Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
• Provide advice and educate customers on MTN related products and services.
• To utilize appropriate Customer Service systems, processes, and procedures to support work.
• To attempt to resolve customer queries at first Point of contact.
• To escalate customer issues as deemed appropriate.
• To meet performance goals and objectives.
• To live the MTN brand values in dealings with customers and colleagues.
• To take on extra responsibilities and duties as required.
Education
• Bachelor’s degree in a relevant field
Work Experience
• Basic experience in a customer facing environment.
• Computer Literate (Typing speed 30 words per minute)
• Customer interface, in person and or via the phone/ email
Training:
• Telephone techniques.
• Customer Service Training
• Products, Policies and Procedure Training
• Data training
• Service Quality
Competencies
Knowledge
• Telecommunications industry trends.
• MTN Products and Services knowledge
Skills
Skills / physical competencies:
• Communication skills.
• Telephone etiquette.
• Negotiation skills.
• Interpersonal skills.
• Problem solving skills.
• Decision Making Ability
• General Business Writing
• Troubleshooting
• Technical Inclination
• Sales related skills.
• Multitasking skills
Behavioural qualities:
• Assertive.
• Initiative.
• Perseverance.
• Attention to detail.
• Team player.
• Friendly.
• Can-do.
• Integrity.
• Reliability
• Courteousness
• Helpfulness
• Flexibility
• Self-motivated
• Ability to work under minimum supervision
Job Experience: No Requirements
Work Hours: 8
Experience in Months:
Level of Education: Bachelor Degree
Job application procedure
Interested and qualified, Click here to apply.
All Jobs
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.