Summary
Date Posted: Tuesday, June 13, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
Purpose of the Youth Tracer Phone Survey data collection
ICYD awarded grants to Appropriate Revival for Strategic Empowerment (ARISE), AVSI Foundation (AVSI), Luigi Giussani Institute of Higher Education (LGIHE), Community Volunteer Initiative for Development (COVOID) and Reach Out Mbuya Community Health Initiative (ROM), to increase opportunities for children and youth in ICYD districts who had never enrolled in or had dropped out of school to participate in the Accelerated Education (AE) program or work readiness/soft skills training to support positive youth development, particularly OVC, other vulnerable and out of school youth. Through these sub grants, ICYD reached a total of 5,760 youth with AE interventions and work readiness/soft skills training.

Given that six months have elapsed since the completion of AE interventions and WR/SS trainings, ICYD will conduct a tracer study to establish where the participants in these interventions are and document how their lives have progressed. . ICYD will use the results of the tracer study to determine how best to target interventions aimed at out of school children and youth. In addition, data will be used to describe progress toward the 2018 USAID Education Policy priorities related to workforce development, and education, and USAID priorities in several areas of interest including economic and youth development.

Position Description
Youth Tracer Phone Survey Data Collectors will be responsible for conducting phone interviews with selected youths across three language zones: Luganda, Runyoro-Rutooro and Runyankole-Rukiga. They will also be responsible for the documenting the interviews. The selected candidates will undergo a training to equip them with the necessary knowledge regarding the tools and protocols for the exercise.

The successful candidates will be contracted for a maximum period of ten (10) working days (June/July 2023). All honoraria and expenses will be paid by USAID/ICYD. The Youth Tracer Phone Survey Data Collectors that will be recruited will report to, and will be supervised by, the ICYD M&E team.

Please note that this is a local temporary position. Eligibility is limited to Ugandan nationals

Responsibilities
• Conduct phone interviews with youths, objectively and in a technically competent, and friendly manner
• Ensuring the delivery of excellent customer service on every survey call
• Complete all completed interviews in MS Word.
• Take very good care of all materials and equipment assigned to you and return them after data collection
• Ensure that all interviews conducted are stored in a safe and secure location
• Follow the guidance and instructions received during training
• Report any challenges or difficulties encountered during administration of the interviews and identify appropriate solutions

Qualifications
Experience and Skills
The minimum qualifications are:
• Bachelor’s degree is the minimum education requirement.
• Fluency in English and at least one of the three local languages - Luganda, Runyankore/Rukiga, and Runyoro/Rutooro required. Please indicate language fluency in your application.
• Experience of working in an outbound call center environment and delivering in a customer service and/or sales role preferred
• Previous experience in conducting phone interviews/surveys, specifically with youth added advantage
• Knowledge of outbound telephony systems and a web-based platform added advantage


Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Interested applicants click here to apply


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