Summary
Date Posted: Wednesday, July 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Internal Client Services : Administration – Front Desk Assistant

What impact will you make?
At Deloitte we have a clear purpose, to make an impact that matters to our clients, our colleagues and our communities. From professional development to leadership opportunities and career advancement, we empower our people to be their very best - because that’s how you make an impact.

Main purpose of the job
• We currently have an exciting opportunity for a dynamic individual to join our Internal Client Services - Administration Department as a Front Desk Assistant. This position will be based in our Kampala office in Uganda.
• The incumbent will provide effective support to the Administration team while ensuring timely delivery of work in the allocated area.

Job Description
What you will do
• Receive telephone messages and advise staff or clients.
• Receive clients and visitors and notify relevant department/staff members of their arrival.
• Receive and record incoming hand deliveries, sign for them, and dispatch to the different departments and staff.
• Arrange international and domestic travels through booking flights & taxis for staff and partners.
• Organize for accommodation for incoming staff in liaison with Procurement office.
• Ensure relevant approvals and accountability for all transport.
• Manage the diary/electronic schedule of the Partners/Directors including acknowledging invitations, scheduling appointments, keeping track of all planned meetings that require attendance by the Partners/Directors and ensuring that they are properly briefed on and familiar with the agenda in advance of all meetings.
• Process travel expenses and claims for Partners.
• Perform background research/collect information for various special reports required by the Administration Officer, Partners and Managers and present the findings in a usable form.
• Ensure that the reception area is always kept tidy and that necessary publications are available at the reception.
• Ensure that all outgoing mail/documents are registered and signed for upon pickup by the right recipients.
• Prepare monthly costing of outgoing couriers for re-charging and pass them to the Administration Officer for checking and forwarding to the Finance department before the set deadline.
• Hold letters, cheques, and documents for collection by clients.
• Involvement in supplier’s procurement processes
• Coordinate logistics and planning for special events, conferences, meetings and training on or off-site including booking rooms, preparing presentation materials, ensuring that catering services and other necessary materials are available.
• Provide clerical support by attending departmental (and other selected) meetings, prepare agenda, take minutes and follow-up on the agreed action points.
• Contribute to the development of effective communication and knowledge management systems, including efficient handling of paper flow, storage, retrieval and sharing of information within the department and wider firm, updating departmental procedure manuals and practice guidelines, while maintaining the necessary levels of confidentiality.
• Perform any other tasks as may be assigned by the Administration & Security Officer from time to time.

Qualifications
Required
• Must be a holder of at least a Diploma in a Business-related field;
• A minimum of 2 years’ experience in Front Office management/Receptionist, Administration, Personal Assistant or Customer Care role in a large organization;
• Excellent communication skills, both written and verbal;
• Proficiency in Microsoft applications including Microsoft Office Outlook, Word, PowerPoint, and Excel;
• Good interpersonal and relationship building skills; and,
• Be a Ugandan Citizen.

Other competencies
• Effective interpersonal and relationship building skills;
• Strong focus on delivery;
• Adaptable, managing change and ambiguity with ease;
• Effective use of time, equipment and resources; and,
• Sound problem-solving ability.

Additional Information

Your role as a leader
At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

Leadership Capabilities
Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life.
Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders.
Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results.
Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities.
Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador.

Why Deloitte?
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
Deloitte opens the door to a career that can cross borders virtually and physically across the African continent and globally to gain experience and access projects beyond our borders. We value difference, and embrace people with diverse backgrounds, experiences, abilities and thinking styles.

Our purpose
Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact on the world. #Makinganimpactthatmatters


Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
Recruiter Tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do research to know some background about our firm and the business area you are applying to.
If you meet the above requirements, please visit our website and apply online: Deloitte East Africa Careers portal. Please ensure your resume, academic certificates and national ID are attached for your application to be considered.
Your details will be treated with confidentiality and will not be shared with any third party.
To the successful candidates, the Firm will offer a competitive and performance driven remuneration package, a highly energized team environment comprising individuals who are committed to working as one, producing results and enjoying it.



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