Summary
Date Posted: Friday, May 31 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
To provide leadership and overall oversight in the execution of the set Branch targets as well as deliver exceptional branch business growth, customer service and profitability.

Responsibilities
Financial Growth, sales growth, business development and profitability
• Formulate and implement sales plans for the branch aimed at increasing new business and share of wallet from existing clients.
• To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
• Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate,
Direct Sales Team, to maximize on cross-selling opportunities.
• In conjunction with the Head of Financial Institutions and Products Development team, conduct product review and product development through constant feedback from the market.
• Harness existing and create new competencies in order to achieve competitive advantage.
• Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
Customer Service
• Ensures service meets expected CBU standards and branch reports / returns are filed in time.
• Develop a strong customer relationship management system aimed at customer retention and maximizing on every relationship.
• Contribute to the branch business targets through strict TAT observance and high level service delivery standards.
• Coordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
Operations Management and Compliance
• Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
• Ensure branch performance reports are timely & accurate
• Ensure adherence all KYC & AML processes with regards to new business and proper documentation is in place

Education
• A Bachelor’s degree
• Professional qualification in Banking i.e. MBA as added advantage

Experience
• At least 5 years’ experience in a similar role in a Banking Industry

Skills and Competencies
• Leadership
• Selling skills
• Interpersonal, relationship management and networking skills
• Team player
• Planning and organizational capabilities with attention to detail

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
To apply, please send your resume and cover letter to exechire@truenorthafrica.com with subject line Branch Manager before 5th June 2024.

All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV's and Cover Letters in PDF or MS Word STRICTLY

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