Summary
Date Posted: Thursday, June 15 2023, Base Salary: Not Disclosed

JOB DETAILS:

I&M Bank Uganda is a commercial bank headquartered in Kingdom Kampala with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to support business growth in the following position:

Job Summary:
To ensure internal controls are adhered to, provide overall leadership and direction for service delivery at the branch, coordinate operations, processes, customer services, physical structure, utilities and general administration of the Branch and also ensure a conducive business environment for staff and customers.

Major Job Duties & Responsibilities:
Financials:
• Achieve targets detailed in the branch KPI’s
• Encourage all back office staff to cross sale and refer business deals to branch business team

Operational Risks:
• Participate in the development of the Bank’s corporate strategy and act as support to the Branch Manager.
• Administer the day-to-day running of the branch in line with bank policies and procedures.
• Co-ordinate and supervise all operational units and ensure strict compliance with regulatory standards and policy.
• Supervise the administration of the vault through effective treasury management and maintain cash holdings within the approved limits
• Achieve minimum audit grade - Acceptable.
• Eradicate fraud.
• Ensure 100% KYC compliance on all files for active accounts in designated branch.
• Ensure DORO reviews, transaction errors are timely resolved and are kept within the approved error rate.
• Ensure that the Branch’s Assets and other infrastructural facilities are adequate, functional, safeguarded and able to support the business objectives as well as complement the corporate image/identity
• Ensure that the branch is open and ready to conduct business each day one time and that it’s balanced and out of the system within one hour after closing time.
• Conducts regular review of branch operations in order to ensure that standards are maintained and improved upon.
• Authorize transactions in line with delegated authority while ensuring the due diligence, accuracy and accountability.
• Ensure branch commissions and fees are recovered in line with the relevant tariff guide.
• Ensure prompt settlement of all rates and dues related to the branch as well as remittance of all relevant taxes.
• Stay abreast of the latest developments, best practices and trends in the financial services industry that may impact branch service delivery.
• Balance risk awareness with customer value.
• Ensure proper and accurate maintenance of mandatory registers and files.
• Ensure safe custody and confidentiality of branch records and securities from unauthorized agents by enforcing strict access to rights and back office.
• Carryout review of General Ledger and submit bank report to HO on timely basis and without outstanding items for more than 3 working days.
• Ensure adherence to the risk management framework in identifying, controlling, and monitoring and report risk.
• Ensure sufficient actions are undertaken by the branch to comply with all key regulatory compliance and policies
• Being excellent at getting things done without compromising quality of necessary controls and compliance
• Conduct monthly review of performance levels against approved budgets

Customer Service:
• Ensure effective and efficient service delivery to customers as stipulated in the service Charter.
• Co-ordinate activities to ensure that current operations, practices and processes are in alignment with the best practices.
• Ensure customer complaints are promptly addressed and resolved.
• Ensure ATM uptime is maintained at 95% and reconciliations are up to date.
• Being obsessive about excellent service through ensuring customer service culture amongst staff and fully embedding customer centric propositions.
• Measure both Internal and External service levels.
• Ensure that the cluster complaints process is operating in accordance with OBL’s communication policy.
• Recognize and reward excellent service - intolerance to mediocrity.
• Promote and support ongoing launches and promotions.
• Embedding Best Practice in all transactional processes.
• Recommend and participate in the review of the Bank policies and practices impacting service.
• Ensure staff offer outstanding customer service and inline with the bank’s service culture through coaching and mentoring.

People:
• Create an environment in which information is effectively shared among staff and issues are promptly resolved.
• Define performance goals for teams and monitors/evaluates achievement of such goals on a regular basis.
• Manage staff coordination, training and discipline as well as approval of vacation and job rotations as required.
• Ensure staff optimization for effective service delivery.
• Identify in liaison with HR for appropriate job training and staff development programmes.
• Manage performance by carrying out regular staff appraisals inline with their KPI’s.
• Delegate duties to various team members by giving them specific tasks and ensuring business continuity carryout assessment of performance and activities od branch staff by evaluating transactions and activity reports.

Minimum Education Qualification:
• First degree or its equivalent in any relevant discipline
• A post graduate or professional qualification (e.g. MBA, ACCA, ACA) will be an added advantage

Work Experience:
• Between 3 - 7 years cognate experience, of which at least 2 (two) years must have been spent in a supervisory capacity

Required Competencies (Knowledge, Skills & Abilities):
• Possess excellent interpersonal skills
• Knowledge of I&M products & service offerings
• Ability to communicate clearly and within context
• Demonstrate an understanding of basic electronic banking trends & developments
• Receptive to alternative views, open minded, flexible and adaptable
• Knowledge of basic bank products

Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

Job application procedure

https://imbank.bamboohr.com/careers/332 
Note: Deadline for this job posting is 18th June 2023 at 5:00pm and Only shortlisted candidates will be contacted


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