Vacancy title:
Business Development Analysts

Jobs at:
Development Channel

Deadline of this Job:
25th May 2018

Duty Station:
Kampala, Uganda

JOB DETAILS:
About Us:
Development Channel is a Ugandan Company with its headquarters in Kampala. It is the principal flag bearer of compassionate capitalism principals to bring about economic transformation across Africa and especially Uganda. Development channel is rolling out a redirect platform for the middle class to create 1 million jobs for Ugandans over the next 18 months.

We are looking to hire 5000 young African professionals with zeal to change Africa by working with Development Channel. T his once in a life time opportunity will open doors for exciting adventures. We believe that work should be fun and fulfilling, you will meet new people, gain new experiences and of course the diverse culture of people from all over Africa. If this is your sort of thing we have a job for you.
We have an intelligent work force and you will experience an exciting work culture based on godly values, fun, challenging, friendly and rewarding at the same time

Job brief
We are looking for Business Development Analysts who will be the liaison between Development Channel Limited and its clientele. The successful candidates will be able to take responsibility for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Job purpose:

• Managing large amounts of inbound and outbound calls in a timely manner
  
• Following call center “scripts” when handling different topics
  
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Responsibilities:

1. Manage large amounts of inbound and outbound calls in a timely manner
   
2. Follow communication “scripts” when handling different topics
   
3. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
   
4. Seize opportunities to up-sell products when they arise
   
5. Build sustainable relationships and engage customers by taking the extra mile
   
6. Keep records of all conversations in our call center database in a comprehensible way
   
7. Frequently attend educational seminars to improve knowledge and performance level
   
8. Meet personal/team qualitative and quantitative targets

Requirements:

1. Proficient communication skills - strong phone and verbal communication skills along with active listening
   
2. Strong I.T/computer literacy with typing speed of 35 words per minute
   
3. Degree in any field from a reputable University
   
4. International languages like French, Portuguese, Amharic, Arabic, Swahili, German & Congolese
   
5. Easily comprehends business needs
   
6. Experience in a customer support role is an added advantage
   
7. Track record of achieving targets
   
8. Familiarity with Customer Relationship Management systems and practices
   
9. Customer focus and adaptability to different personality types
   
10. Ability to multi-task, set priorities and manage time effectively
    
11. God fearing character with a compassionate heart
    
12. All visa, transport, work permit, accommodation and living expenses while in Uganda shall be met by the applicant.

Competitive compensation:

• 1 million Ugx basic salary
  
• Lunch
  
• Transport
  
• Medical cover after probation period of 90 days
  
• Bonuses

Job application procedure
Interested persons are invited to send your cover letter, CV and academic documents to The HR, Development Channel: Bdauganda@developmentchannel.tv