Summary
Date Posted: Tuesday, July 19, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

dfcu Bank is a fast-growing Bank in Uganda offering a wide range of financial solutions to its chosen market segments. We are seeking to recruit for the role of Business Systems Support Specialist in our Chief Operations Officer (COO) domain to support our expansion strategy.
REPORTING TO: Manager- Applications and Channels
JOB PURPOSE: Reporting to the Manager- Applications and Channels, the role holder is responsible for providing oversight on the day-to-day technical activities on back-office processing systems (non-channel) used by internal customers to facilitate internal processing through conducting regular service review engagements with vendors, documentation for all projects and change implementation related to business systems across the products and channel partners while adhering to bank policies and SLA standards.


KEY ACCOUNTABILITIES:
• Supervise the Application administrators supporting the bank’s back -office (non-channel) Applications.
• Escalation point for all internal Applications (back-office systems) on performance challenges.
• Participate in the IT projects change implementation & operations programs in accordance with the banks policies and standards; UAT testing, deployment activities into the production environment, post implementation reviews, operations and disaster planning and recovery.
• Monitoring and Performance Reporting on the Bank’s Business support applications.
• Coordinating regular field/technical service review engagements with service providers (including external third-party vendors and internal L3 support) – per established review framework (e.g., performance reviews, audits etc).
• Supporting L2 incident response, problem resolution and continuous improvement of the business technology service delivery.
• Document, advise and lead Service lifecycle management (SLM) activities for the bank ecosystem including software maintenance routines, license renewals and upgrades.
• Support the audit management process including audit issue resolution, and closure.
• Identify and report any exceptions that present unnecessary cost, risk, or degradation of customer experience to the relevant stakeholders.
• Assess all the configuration management (change configuration/release management) processes.

QUALIFICATIONS, EXPERIENCE and COMPETENCIES REQUIRED:
• Bachelor of Science in Computer Science, IT, Engineering, or other numerical biased field from a reputable university.
• Certification in database management, digital finance practices, instant payments, and technology governance (ITIL etc.) are preferred.
• 3+ years’ technical experience supporting bank IT applications and back-office applications in medium to large organizations.
• Practical hands-on Banking Applications Support skills.
• Exceptional oral and written communication skills with the ability to communicate clearly and persuasively, interpret documents, understand procedures, write reports and correspondence; speak clearly to third parties and fellow staff members.
• Knowledge of practical application of business concepts & administration procedures.

• Advanced hands-on systems Computing skills.
• Analytical Thinking & Complex Problem solving.
• Curious, engaging, detail oriented and organized.
• High level of integrity and ethical standards.
• Excellent interpersonal, verbal, written, communications and independent judgement skills.
• Ability to prioritse work.
• Inspire Commitment –Actions and behaviors are consistent with words.
• Self-Development – Pursues positive change in self and organization. Drives own personal development plan.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 29th July 2022 to the email address indicated below.

Vacanciesbank@dfcugroup.com 
dfcu Bank is committed to give equal opportunities in employment and aims to ensure that it does not discriminate against gender or race. Only short-listed candidates will be contacted through +256 312 300391.
Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.


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