Summary
Date Posted: Wednesday, September 13 2023, Base Salary: Not Disclosed

JOB DETAILS:
The Role
We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

Responsibilities
Operational
• Answer incoming calls and respond to clients.
• Manage and resolve client’s complaints
• Sell and market Unifi Credit products to customers.
• Identify and escalate issues to supervisors.
• Provide product and service information to clients.
• Research required information using available resources.
• Research, identify, and resolve client’s complaints using applicable system.
• Process, queries, and applications (Employment verification, New employer and Data check).
• Route calls to appropriate personnel.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends to clients calls.
• Follow up and encourage clients to make timely loan repayments/payables/arrears.
• Complete call logs and reports.

Other
• Actively participate in all brand awareness and marketing activities
• Maintain thriving relationships with customers and stakeholders.
• Make Unifi a fun place to work!


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

Apply with curriculum vitae attached to: careers@ug.unifi.credit 


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