Summary
Date Posted: Saturday, May 04 2024, Base Salary: Not Disclosed

JOB DETAILS:
The key purpose of this role is to manage efficiently the CIC agent team assigned, executing the strategies that will allow the team to meet the commercial objectives, assuring that the team meet their KPI's and generate an effective alignment between the team in the ground and the CIC Team.

Key outputs and responsibilities:
• Supervise his/her team to assure the correct management, aligning and coaching the team identifying the market's opportunities with the goal to guarantee the commercial objectives of the area.
• Develop the team members through coaching related activities, listening to their calls and identifying improvement areas in order to maximize productivity, digital adoption and sales effectiveness.
• To assure that the team assigned is complying with the productivity indicators such as (Contactibility rate, Retention, Strike Rate, Quality of the Call) as well as the KPIs such as volume target, coverage and high profit volume target.
• Control the technological tools given to the team, ensuring the well-functioning of the tools to perform the required job.
• To control and administer his HR allocated, such as annual leave, permits, or any issue related to their safety and well-being in collaboration with HR and CIC Manager.
• Channel identified issues to the CIC Team leader with the cross-functional areas to have the respective solution for these specific issues.
• Provide feedback to the RTM & CIC Manager in writing about the performance of the team and any issue related to that performance.
• Ensure that each routine is complied to by the team members.
• Will be required to draw and complete routine performance reports.
• Any other duties as assigned by the RTM & CIC Manager

Profile: Education
• Min. of B.Sc./HND in Administrative or another related course.

Experience
• 5 Years’ experience in Customer experience, Call handling, Sales or similar role.
• Proficiency in the use of Microsoft office applications i.e. (Microsoft Excel, Word and PowerPoint).
• Proficiency in the use of Salesforce.
• Proficiency in the use of SAP S4Hana.
• Related Certification is an added advantage.

Key attributes and competencies:
• Leadership Skills.
• High Energy Levels.
• Good interpersonal skills.
• Positive Attitude.
• Creativity and Innovation.
• Fluency in English and/or other local dialect.
• Clear Communication Skills.
• Analytical Skill/ Problem solving skills.
• High Level of adaptation.



Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified, Click here to apply.


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