Summary
Date Posted: Tuesday, August 30, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Description
To manage general insurance claims expeditiously and professionally to meet the customer expectations and the Company's Corporate Objectives
• To monitor the claims processes and procedures are maintained at all times and ensure compliance to QOP and ISO 9001.
• To produce quality and timely services to customers to maintain a cordial relationship with our customers.
• To review reserves and ensure that adequate the estimates maintained are as accurate as possible and reflect the prevailing economic, legal and social environment.
• To budget sufficient financial resources for the department, monitor and control the internal costs of running and ensure that the department operates within the set budget
• Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
• Monitor the performance of service providers for effective service delivery
• Constantly analyze the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
• Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
• Ensure that recoveries area initiated and followed to conclusion so as to reduce the final cost of the claim
• Ensure that cheque requisitions are raised upon receipt of discharge vouchers/ invoices to facilitate cheque processing
• Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
• Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
• Prepare management reports for the department to advice on the status of the department at any one time.
• Supervise, train, mentor and coach staff within the department to ensure they remain motivate

Skills
Analytical Thinking, Analytical Thinking, Budgeting, Business, Business Relationships, Customer Interactions, Customer Satisfaction, Economics, Ensure Compliance, Expenses, Exploration, Facilitation, Financial Resources, General Insurance, Insurance Claims, Invoices, ISO 9001, Legal Practices, Management Reporting, People Management, Processing, Profitability, Requisitions, Risk Management, Service Delivery {+ 2 more}

Education
Associateship Of The Chartered Insurance Institute (Required), Certificate In Insurance (Required), Certificate Of Proficiency (Required), Honours Degree (Hons): Business Administration (Required), Honours Degree (Hons): Commerce (Required)

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
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