Summary
Date Posted: Wednesday, June 21 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience.
• Assesses client service requirements and resolves accordingly.
• Generates leads, builds new and maintains existing customer relationships for walk-in customers.
• Migrates customers to digital platforms.
• Creates updates/amends and migrates customer profiles on the appropriate bank digital channels as per laid down procedures.
• Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.

Qualifications
• Bachelors Degree in Business, Commerce or a related field
• 3-4 years experience preferably in a bank environment
• Proven track performance track record in sales and service
• Previous branch banking experience, understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling.
• Previous experince dealing with customers

PS: Attach a copy of the below:
• National ID
• Updated detailed CV
• Academic Certificate O level and Alevel
• Academic transcript
• Other supporting documents

Additional Information
Behavioural Competencies
• Good verbal & written communication
• Pays attention to detail
• Diplomatic, able to handle pressure/conflict
• Results-orientated ( target driven across all KRAs)
• Good numerical ability

Technical Competencies
• Computer literacy
• Sales skills
• Customer Understanding
• Client Servicing
• Product Knowledge



Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure
Interested applicants Click here to apply

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