Summary
Date Posted: Tuesday, July 11 2023, Base Salary: Not Disclosed

JOB DETAILS:

Key Requirements
• Receive and handle all telephonic customer inquiries.
• Ensure all customer related issues or queries re addressed or escalated to the next level support if unable to resolve
• Document all customer interactions on the provided systems
• Ensure that customers are educated on the relevant M-KOPA products and processes
• Assist on any other customer care roles as assigned by a Customer Care Team Leader or Manager

Incumbent Requirements
• 6 months and above experience in a front-line service or customer service capacity
• Demonstrates passion for handling customers and resolving difficult customers issues
• Demonstrates competency in the use of Microsoft Office suite
• Portrays a pleasant, friendly and patient attitude
• Excellent communication skills (both verbal and written) and listening skills
• Strong work ethic with the flexibility to work on different shifts


Work Hours: 8

Experience in Months: 6

Level of Education: Associate Degree

Job application procedure

Interested applicants click here to apply


All Jobs

QUICK ALERT SUBSCRIPTION