Customer Experience Consultant job at KCB Bank
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340 Days Ago
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Vacancy title:
Customer Experience Consultant

[ Type: FULL TIME , Industry: Banking , Category: Customer Service ]

Jobs at:

KCB Bank

Deadline of this Job:
Monday, June 24 2024 

Duty Station:
Within Uganda , Uganda, East Africa

Summary
Date Posted: Tuesday, June 11 2024, Base Salary: Not Disclosed

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JOB DETAILS:
KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10
• Cross sell all bank products and services.
• Attend to customer’s queries whilst lodging them In ECRM
• Resolve and minimize number of customers complaints.
• Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms.
• Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area.
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall.
• Any other duties assigned from time to time.



Job Experience: No Requirements

Work Hours: 8


Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure

Interested and qualified, Click here to apply.


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Job Info
Job Category: Consultant/ Contractual jobs in Uganda
Job Type: Full-time
Deadline of this Job: 24 June 2024
Duty Station: Uganda
Posted: 11-06-2024
No of Jobs: 1
Start Publishing: 11-06-2024
Stop Publishing (Put date of 2030): 11-06-2068
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