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Vacancy title:
Customer Onboarding
Jobs at:
FidoDeadline of this Job:
Wednesday, July 26 2023
Within Uganda , Kampala, East Africa
Summary
Date Posted: Thursday, July 13 2023, Base Salary: Not Disclosed
Learn more about Fido
Fido jobs in Uganda
JOB DETAILS:
What you will do
• Helping customers complete their account setup and implementation.
• Ensure a smooth adoption of the product.
• Solve arising customer problems in a timely manner.
• Enhance user engagement with educational materials and contextual onboarding flows.
Who you are
• Minimum of 1 year of experience in communications, customer service and support, sales, account management, or customer success. Customer success courses / training are good to have.
• High emotional intelligence and empathy skills.
• Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues.
• Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship.
• Strong analytical and goal-oriented mindset.
• Advanced IT&C knowledge and capabilities and ability to learn new software tools on the job.
Education Requirement: No Requirements
Work Hours: 8
Experience in Months: 12
Level of Education:
Job application procedure
• Interested and qualified? Click here to apply
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