Vacancy title:
Customer Retention Manager

Jobs at:
Cairo International Bank Limited (CIB)

Deadline of this Job:
26th September 2018

Duty Station:
Kampala, Uganda

Summary
Date Posted: 19th September 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:

Reports to: Head of Marketing
About US:
Cairo International Bank Limited (CIB) is a bank that has been operating in Uganda since September 1995, and regulated by the Bank of Uganda, offering a full range of banking services including; deposit taking, lending, treasury and trade finance services.

Job Summary: The Customer Retention Manager will be responsible for developing the business side of an organization, Identify rising business opportunities and build long-term relationships with prospects, evaluate the current performance of the business and find ways to help the business reach its full potential. The incumbent manages all customer retention activities through formulating customer satisfaction strategies and improvement plans.

Key Duties and Responsibilities:

• Manages and keeps an updated record on all customer bank accounts and ensures that they are in an active status, maintains records on reactivated accounts and prepares a monthly report to Head of marketing detailing quantifiable results on the number of accounts activated and deposit levels.
• Takes initiative in customer satisfaction via process improvement plans and efficient reporting and flow of information.
• Maintains Customer relationships, participates in developing department budgets, monitors department expenses and prepares quarterly budget analysis report to control costs
• Manages sales staff in day-to-day performance of their activities in line with bank required customer satisfaction standards
• Ensures that project/ departmental milestones/goals are met and adhering to approved budgets
• Have full responsibility for guiding staff on retention strategies and their implementation to achieve mission/vision goals.
• Responsible for training all staff on customer retention strategies, applicability and consistency in conformity with customer service required standards.
• Finance perspective: Able to analyze and prepare marketing function financial data. This includes preparation and analysis of business modules when required.
• Any other duties assigned by the supervisor in line with the role

Qualifications, Skills and Experience:

• The applicant for the Cairo International Bank Customer Retention Manager job must hold a Bachelor’s degree from an accredited University in Business administration with a major in Marketing/Management related field
• Five years of experience in the related area as an individual contributor/1 to 3 years supervisory experience may be required.
• Excellent interpersonal skills, presentation and written communication skills
• A self- starter who can operate both individually and as part of a team
• Analytical mind, good attention to detail, problem solving, good time management skills and the
• Good negotiation skills