Jobs at:
Spear Motors Limited

Vacancy title:
Customer Retention Officer

Deadline of this Job:
December 9th 2016

Duty Station:
Kampala, Uganda

Job details:
Spear Motors Limited seeks Jo recruit a qualified individual to fill the position of Customer Retention Officer

Job purpose. .
To ensure present and past customers are retained by giving quality service and quick response to customer queries.

• RESPONSIBILITIES
• Maintains excellent knowledge of Spear Motor products and services in order to understand customers‘ needs, persuade, respond and resolve concerns.
• Conducts a daily customer survey as per questionnaire and documents responses and resolutions.
• Conducts follow up calls to all customers, updates customer data base and compiles weekly reports to management tracking customer resolutions.
• Proactively contacts lost Spear Motor customers to ensure that every opportunity to retain these customers is done.
• Identifies opportunities/business practices to turn dissatisfied customers into happy customers and retain them.
• Reports regularly to Service management on all activities relating to the retention trends.

Required qualifications and competencies.
• Bachelor's degree in social sciences or related field
• Excellent verbal and written communication skills
• Strong Customer service, telephone and persuasion skills
• Interpersonal and problem solving skills
• Excellent computer and reporting skills
• Proven 2 years retention experience

Job application procedure
If you have the above requirements, please forward your application and a detailed CV and copies of relevant professional certificates by close of business December 9th 2016 to recruitment@spearmotors.co.ug  Please note: Only shortlisted Candidates will be contacted.