Summary
Date Posted: Saturday, February 15 2025, Base Salary: Not Disclosed

JOB DETAILS:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client in the renewable energy sector, we are looking for competent, skilled, and experienced Customer Service Associate to work in Kampala.
Report To: Telesales Manager

Job Summary:
The Customer Service Agent will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Agent will be responsible for tracking customer interactions, providing feedback to management, and achieving performance goals set by the company.

Duties/Responsibilities:
● Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
● Resolving customer complaints or issues in a timely and efficient manner.
● Providing information to customers about products or services.
● Documenting customer interactions and transactions in a call center software or CRM system.
● Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
● Keeping current with company and industry-related information to ensure accurate information is provided to customers.
● Identifying and escalating complex customer issues to a supervisor or manager as needed.
● Following up with customers to ensure their needs were met.
● Participating in training and development programs to improve skills and performance.

Education, Skills and Experience
• At least 2 years experience in working in a call center as Customer Service Representative;
● Knowledge of call center terminology, applications, and metrics
● Hands-on, detail-oriented, and strong execution skills.
● Good communication Skills both Written and Spoken with the ability to interact freely with customers.
● Passion for irrigation and proactive in decision making
● Independent thinkers who are able to thrive in a fast-paced dynamic environment.
● Have the ability to handle pressure, meet deadlines
● Be organized and be an expert in time management
● Basic computer skills.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

https://qsourcingservtec.applytojob.com/apply/Yo3eqw18ET/QSSUSCUCASCUSTOMER-SERVICE-ASSOCIATE 
Note:
The deadline for applications is not later than 02:00 pm February 20th Thursday, 2025
Only shortlisted applicants will be contacted.

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