Summary
Date Posted: Wednesday, September 13 2023, Base Salary: Not Disclosed

JOB DETAILS:

Customer Service Representative Job Responsibilities:
• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analysing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Customer Service Representative Qualifications / Skills:
• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analysing information
• Multi-tasking

Qualifications:
• Majors in finance or accounting,
• At least five (5) years of Customer experience is required.
• Excellent communication skills with the business department
• English fluency
• Integrity,honest,liable
• Self-taught, self-motivated, and hardworking
• Figures, numbers, and computations are all important to you.
• Previous experience, especially in the FINTECH industry, preferred How to apply.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

All candidates should send their updated CVs and application letters through
pmuthoni@analyticsbusinesscentre.com 



All Jobs

QUICK ALERT SUBSCRIPTION