Summary
Date Posted: Tuesday, September 27, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Purpose of the position:
The primary role of the customer solutions officer is to provide quality customer service to both internal and external customers of VFU. The job holder of this role represents the face of VFU, so he/she should ensure that he/she makes a good first impression to all visitors of VFU.
Other roles
• Sells effectively the VFU solutions to new and existing clients visiting the office.
• Receive customer complaints and advises respective heads of departments on how to address those challenges.
• Follow up on customer complaints and ensure issue closure within the shortest time possible.
• Ensures a clean, tidy and favorable environment at the reception.
• Should be in charge of staff welfare across VFU branches, as well as welfare for other staff like the security guards and provide weekly reports to HR & Admin Manager on issues concerning staff.
• Coordinates all staff events.
• Maintains a visitors log and customer complaints log.
• Assigns schedules and tasks to temporary support staff (Cleaners, security guards and drivers), and allocate or direct them on their daily responsibilities to different departments. He/she meets with them regularly to find out their issues and how to solve them.
• Maintain collaborative & productive working relationship with partners and internal customers.
• Verifies administrative invoices to ensure value for money aspect is achieved.
• Ensure timely payment of VFU service providers.
• Support operations department to enhance business growth.
• Support HR department in driving a performance culture.
• Participate in virtual meetings and trainings.
• Coordinate trainings and on boarding process.
• Manage staff database on a monthly basis.
• Maintain timely accountabilities.

Major Attributes
 A University degree/Diploma from a reputable university
 Excellent communication skills
 Good and pleasant personality
 Christian-centric
 Excellent telephone etiquette
 Ability to coach the less experienced and knowledgeable
 Demonstrates depth and capabilities of his/her expertise
 Positive attitude and behaviors while attaining higher level of outcomes for self and organization
 An analytical mind with problem-solving skills
 Excellent organizational and multitasking skills
 Proficient in MS office
 In-depth understanding of office management procedures, departmental & legal policies
Capabilities:
 Achieving quality results and service
 Practicing accountability and integrity
 Communicating information effectively
 Thinking clearly, deeply and broadly
 Understanding the MF industry
 Understanding VFU’s mission & operations
 Practicing innovation & change
 Demonstrating Christ-centered life and work
 Building collaborative relationships
 Influencing individuals & groups

Job Experience: No Requirements

Work Hours: 8

Level of Education: Associate Degree

Job application procedure
We are seeking additional experienced, self-driven, result-oriented talent with proven integrity to fill the following roles. Send your resume and academic qualifications to vfu_info@visionfund.org  before Thursday, 29th September 2022.

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