Summary
Date Posted: Sunday, July 14 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
The Field Coordinator (FC) plays a pivotal role in delivering exceptional customer support by collaborating with various departments, overseeing service/support cases, and efficiently dispatching Field Agents. Working closely with the Call Centre and regional teams, the FC ensures the timely monitoring and appropriate handling of all service cases across the organization.

To facilitate swift resolution, the FC must thoroughly understand the mandates, policies, and procedures of each department to direct relevant service cases to the appropriate channels.

Duties and Responsibilities:
Staff Collaboration
• Facilitates regular communication between management, the call center, and support staff to streamline logistics and field support operations.
• Assists in recognizing on-the-ground successes and shares valuable insights across the organization.
• Collaborates with training resources to educate new staff on field operations policies and procedures where necessary.

Logistics and Operations Support
• Serves as the primary liaison between Ithuba field operations.
• Conducts initial fault and resolution with retailers when required.
• Collaborates closely with Technical teams to resolve technical issues in field operations.
• Manages and updates the Case Management module of the Operations Management System (OMS) as needed.
• Coordinates the deployment of Field Agents nationwide for on-site service calls that cannot be resolved over the phone.
• Assists Regional Managers in managing the call cycles of field agents to ensure compliance.
• Coordinates logistics from the main warehouse in Kampala to regional warehouses as necessary.
• Manages the delivery of orders placed by retailers.
• Generates and distributes daily, weekly or ad-hoc reports for Field Operations.
• Fleet management
• Manages fleet of vehicles ensuring that here is fuel on the fuel cards.
• Monitors and tracks vehicles in conjunction with call cycles.
• Reports any anomalies i.e.: Speeding, overspending on fuel cards to management.
• Reconcile fuel card usage on a monthly basis.
• Vehicle service records and service bookings must be adhered to as per OEM vehicle specification.


Experience Required:
• At least 3 years of experience in the gaming industry.

Qualifications and Skills:
• Bachelor’s Degree in related field.
• Strong communication and interpersonal skills.
• Strong Excel skills
• Good sales skills
• Data analysis


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSU-IU-FC-FIELD COORDINATOR”
Application link:
https://qsourcingservtec.applytojob.com/apply/B7yOZq9yVl/QSSUIUFCFIELD-COORDINATOR 

Note:
Only shortlisted applicants will be contacted.
The deadline for applications is not later than 05:00 pm Tuesday 16th July, 2024



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