Summary
Date Posted: Wednesday, June 05 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary:
The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.

Duties/Responsibilities:
• Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.
• Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.
• Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.
• Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.
• Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.
• Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.
• Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.
• Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.
• Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices

Qualifications:
• Bachelor's degree in Business Administration, Finance, or related field preferred.
• Minimum of 1-2 years of experience in collections, customer service, or field-based roles.
• Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.
• Ability to work independently and effectively manage time and resources in a field-based environment.
• Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.
• Knowledge of regulatory requirements governing collections activities in Uganda is a plus.
• Valid driver's license and access to a reliable vehicle preferred

Why Join our client:
• Opportunity to make a meaningful impact by leveraging data to drive sustainable agricultural development and
• improve livelihoods in Uganda.
• Collaborative and dynamic work environment with opportunities for professional growth and development.
• Competitive compensation package, including performance-based incentives and benefits.


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

Interested and qualified, Click here to apply.


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