Summary
Date Posted: Wednesday, December 04 2024, Base Salary: Not Disclosed

JOB DETAILS:
Overview: The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model, from enrollment of recipients, to following-up with recipients that have received their transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

Core responsibilities by team:
Census team
• Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
• Explain GiveDirectly’s program to eligible households
• Meet with the village elder and guides to understand village boundaries
• Coordinating with team members, visit every household in the village, excluding none
• Complete census surveys using TaroWorks with accurate data
Registration team
• Provide cell phones and SIM cards as necessary
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys using Taroworks with accurate data
• Reinforce information about GiveDirectly’s program to eligible households
• Explain safety and readiness information to recipients
• Ensure someone in the household is ready to operate the phone to access transfers
• Identify and eliminate ineligible households
• Complete surveys using Taroworks and Commcare with accurate data
Follow-up team
• Follow up surveys: call recipients and administer a survey over the phone to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems; in some cases, may need go to the field administer the follow-up survey
• Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
• Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call the recipients and advise them on how to register
• Adverse Events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.

A Field Officer will be a member of one of these teams and may rotate between them depending on the organization’s needs.
Desired qualifications:
• Language requirement: Sudanese Arabic (mandatory). Other preferred languages: Juba Arabic, Dinka, Nuer.
• Previous working experience in Humanitarian sector ( at least 1 year)
• Computer and mobile device data entry ability or experience (Taro works, commcare, Salesforce, Google suit package )
• Empathy, honesty, and the highest standards of integrity
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Patience and good judgment in resolving recipient problems
• Possess at minimum a diploma and/or degree in relevant fields
• Previous working experience in the field with vulnerable communities (1-2 years minimum)
• Physical fitness and ability to cope with difficult weather conditions or terrain

This is a field based role on a temporary project (2 months) and applications for this role will be processed on a rolling basis.
Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.
GiveDirectly is an Equal Opportunity Employer that values the strength diversity brings to the workplace. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure
• Interested and qualified? Click here to apply

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