Summary
Date Posted: Thursday, February 09, 2023 , Base Salary: Not Disclosed

JOB DETAILS:

Responsibilities
1. Liaise with the different Departments to identify fraudulent cases and follow them up.
2. Take lead in the recovery of defaults related to fraud.
3. Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties / brought to book.
4. Train the sales force the importance of maintaining a steady stream of good credit customers and avoid fraud.
5. Train different departments on how to combat / mitigate fraud.
6. Investigate and recover all missing/stolen/lost devices from Field
7. Design initiatives on ad hoc basis to improve credit quality of loan portfolio and reduce fraud cases in M-KOPA
8. Investigate and identify cases that are unrecoverable and present them to team leader or Credit Manager
9. Prepare and submit regular reports from the field on fraud-related activities and performance to team leader fraud.
10. Work hand in hand with the data analyst to support desktop analysis of cases. 11. Any other duties assigned by the supervisor.
11. Investigate fraud cases as per field plan and accomplish within the stipulated time at minimal cost
12. Provide investigation reports for special cases as requested by business
13. Provide guidance on the best way forward against offenders depending on evidence collection and
14. Liaise with police where necessary on recovery efforts against defaulters
15. Liaise with relevant partners for quick access to tracking information to assist in recovery for
16. Ensure all none paying customers are identified in the area in which you are operating and ensure recovery of devices all such devices
17. Deliver on operational excellence sport checks for every touch point in your jurisdiction.
18. Maintain cardinal relations with police for purposes of managing high level incidents and cost of investigation.

Incumbent Requirements
1. Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
2. Knowledgeable in identifying indicators of fraud through data translations and investigations findings.
3. X-police service person with a clear understanding and experience in managing criminal and other case cycles
4. Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
5. High level of honesty and integrity
6. A positive, learning-oriented attitude and capacity for self-empowerment
7. Basic information on police procedures is a bonus.
8. Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative method
9. Understanding of other computer applications as Power point , excel is a must
10. High degree of self-belief
11. Able to meet investigations times.
12. Must be a competent driver


Job Experience: No Requirements

Work Hours: 8

Level of Education: Professional Certificate

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