Summary
Date Posted: Thursday, August 24 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job summary
Plan and supervise front office operations, ensure efficient and excellent services delivery to achieve high guest satisfaction and positive feedback / rating in line with the Hotel strategy and policies.

Duties and Responsibilities:
• Plan and draw weekly/monthly staff shift schedules, train and ensure all team members adhere to standard operating procedures, maintain personal hygiene and an immaculate presentation at all times.
• Supervise the front desk team and ensure timely response to guests and reservation requests on all booking platforms including telephone inquiries and make room reservations for confirmed guests to avoid overbooking and allocate rooms for expected arrivals.
• Welcome guests to the front office/lounge in a professional, cheerful and calm demeanor, respond to guest inquiries and provide guests with information pertaining the hotel amenities, ensure their information is recorded and rooms allocated based on their preferences.
• Monitor the check in process and ensure safety by following security procedures and report any suspicious activity or security concern to security and management on detection.
• Monitor and control access to safe deposit boxes and guest rooms.
• Builds strong working relationships and coordinates with all other departments especially Revenue and Business Development, Maintenance Section, ICT and Housekeeping Section to ensure rooms are sold and excellent services offered to guests.
• Liaise with housekeeping staff and/or maintenance staff when rooms are ready to be cleaned or repaired in preparation for a new guest or on guest’s request.
• Cross-check billing instructions and ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for settlement.

Requirements
• Minimum of a higher Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management or a related field.
• A bachelor’s degree in any of the above disciplines is an added advantage.
• Three (4) years of progressive experience of Front Desk Operations in at least a 4-star hotel, one (1) of which should have been in a supervisory role.
• Knowledge of Opera / Fidelio / Other world Class Property Management Systems is required.
• Knowledge of principles behind excellent customer service
• Requires standing and working for extended hours occasionally.


Work Hours: 8

Experience in Months: 48

Level of Education: Associate Degree

Job application procedure
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