Summary
Date Posted: Friday, August 18 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
The hotel manager will enhance customer dedication and expand our clientele by strengthening our hotel’s reputation, the hotel manager will take control of the day-to-day operations and management of a hotel. Responsible for planning, marketing, coordinating and administering hotel services such as catering, accommodation, conference and health spa facilities also making sure that all departments of a hotel environment run smoothly and work together successfully

Duties and Responsibilities
• Develop a team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotels operations ensuring the hotels objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the hotel.
• A real team player, whilst being able to adapt and take change in a variety of situations. Must have the highest attention to detail, whilst maximizing all sales opportunities for new and existing guests and training your team to deliver the same.
• Oversee the daily operations of our hotel as well as provide strategic direction, plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
• Dealing with complaints, Communicate with customers when appropriate, a key person of reference for employees and clients as well as external vendors.
• Able to guide the employees to work as a well-functioning team. A team player, an effective leader and able to set examples and foster a climate of cooperation.
• Prepare and manage schedules and shifts Supervise work at all levels and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model as for strategizing and preparing reports
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Deal with maintenance issues, shortages in staff or equipment, renovations.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Determine KPIs and track KPIs also produce reports.

Qualifications and Experience
Mandatory Requirements
• The applicant must hold a Degree in Business Administration, Hotel/Hospitality Management or any relevant to the field.
• Proven experience as Hotel Manager or relevant role with a minimum of eight (8) years of experience in Hotel management, administrative services or related area is required.
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Ability to motivate staff
• Working knowledge of MS Office; knowledge of hotel management software is an advantage
• Excellent customer service skills as well as a business mindset
• Developed organizational skills
• Communication skills,
• Being able to thrive within a high-pressured environment.

Added Advantage
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail


Work Hours: 8

Experience in Months: 96

Level of Education: Bachelor Degree

Job application procedure
Interested applicants Click here to apply

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