Summary
Date Posted: Friday, August 02 2024, Base Salary: Not Disclosed

JOB DETAILS:
FINCA Impact Finance believes all people should have the opportunity to leverage their wisdom, talent and effort to determine their own destiny. Our worldwide network of full-service banks and microfinance institutions are grounded in the conviction that inclusive finance is critical to bringing people out of poverty. FINCA sets standards for the microfinance industry, constantly innovating and developing new products and services that help our customers achieve their dreams. Millions of entrepreneurs rely on FINCA's commitment to customer protection and an unmatched customer experience to build a better future for themselves, their families, and their communities.
Most of FINCA's 7,000 dedicated employees live and work in the communities we serve. We hire people from a wide variety of backgrounds at all career stages to fully connect with our customers and strengthen the institution. FINCA expects employees to personify our values of transparency, active listening, accountability, and respect. Successful candidates will embrace our brand attributes of warmth, trust, and responsible banking, and possess a commitment to collaboration, service, and inclusivity.

Role Purpose
FINCA, a global leader in microfinance, is seeking a dynamic and experienced Product Manager to help transform our services to the poor.
In this role, the incumbent will be responsible for driving the development and enhancement of our financial services products to meet the evolving needs of our customers and overseeing the entire product development lifecycle.
Global Product Manager will manage and coach in-country product teams to execute product charters, roadmaps & requirements, and ensure the financial or digital products meet customer needs and regulatory requirements. A key element of the role is capacity building of and management of in-country agile product teams in Uganda, Zamba and Malawi to develop products using an agile product development approach.
Success in this role will be measured by the successful development of product charters, the establishment and coaching of agile product teams, and the launch of products.

Accountabilities
• Manage agile product development teams in FINCA subsidiaries and lead those teams through a proof-of-concept initiative. This will include development of all practice guidelines and tools, coaching team members to competency, and leading the teams through the product development and testing roadmap to proof-of-concept completion.
• The agile product development practice will include:
1. Definition of roles of team members
2. Product roadmap and sprint cycle schedules
3. Customer profiles and user stories
4. Product prototypes
5. Prototype testing plans
6. Feedback loops
7. Indicators, metrics and reports for measuring customer value and business value.
8. Go to market strategy.
• Report regularly to the Global Product Lead and propose refinement of the product charter & roadmap according to prototype test results.
• Act as the primary point of contact for product-related inquiries and provide guidance to internal teams and external partners.
• Modify and revise existing designs to meet changing customer preferences.
• Develop reports on product key performance indicators and monitor performance of products.
• Develop product related training materials and conduct trainings if needed.

Qualifications
• Bachelor's degree in business, Design, Finance, Marketing, or a related field; MBA or equivalent is a plus.
• Experience in an agile product development practice is required. Development of practice tools and coaching team members a plus.
• Proven track record of successfully designing, launching and/or managing mass market financial or digital products, preferably in emerging markets and within the banking or financial inclusion sector.
• Strong understanding of fintech and a passion for development finance

Experience
• 3-5 years' experience in banking / financial services or digital product development.

Knowledge and Skills
• Highly entrepreneurial analytical thinker with a 'go to market' approach.
• Able to manage multiple projects simultaneously involving various stakeholders and to deliver results within deadlines.
• Excellent communication (oral and written) and interpersonal skills, especially empathy and listening skills.
• Ability to cogently and persuasively communicate and present to senior level management.
• Experience and comfort working in a complex matrix organizational structure across geographical regions preferred;
• Strong skills in analysis, problem solving and resolving disputes.
• Familiarity with Agile or similar project management methods.

Language Skills
• Fluency in English is required.
• Spanish, French or Russian is a bonus.

Travel requirements
• Presence in subsidiaries will be required at minimum 1 week per month, but flexibility will be needed for extended stays. All travel must be in line with FINCA travel policies.
• Travel in economy class when traveling by air or rail.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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