Vacancy title:
Grievance Officer

Jobs at:
East African Crude Oil Pipeline

Deadline of this Job:
30th August 2018

Duty Station:
Kampala, Uganda

Summary
Date Posted: 20th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

JOB DETAILS:
-Req: 13900BR
Main Responsibilities
The job holder based on site is responsible for following the grievance procedure to receive, acknowledge, record, investigate, respond and close out all grievances. This is done by engaging the relevant stakeholders at every stage of the grievance mechanism to ensure progress to deliver closure of grievances. Undertake all the required reporting requirements using the available tools not limited to grievance form hard copies, grievance log sheet in excel and the social management database system. Making recommendations to enhancements of the grievance procedure in line with international best practice as well as any provisions required by the legislative framework of the state.

Qualifications and experience

• Degree in Community Development, Social Sciences, Law or equivalent, etc.
  
• Minimum 5 years practical experience working in a rural community based development protect, preferably in the vicinity of the planned protect area
  
• Experience in handling conflicts in compliance with international best practice. Experience in the extractives sector will be of great advantage.
  
• Knowledge of the international standards and associated H3SE requirements.
  
• Good report writing and analytical skills.
  
• Proficiency in Microsoft Office as well as Database software like Access, Project and Social data software, Borealis or Isometrix.
  
• Ability to work independently and meet deadlines.
  
• Excellent interpersonal, communication, conflict management and negotiation skills.
  
• Ability to speak local languages of great advantage. [Luganda, Kiswahili, Runyakitara]