Summary
Date Posted: Wednesday, May 01 2024, Base Salary: Not Disclosed

JOB DETAILS:
KEY RESPONSIBILITIES
BUSINESS & FINANCIAL PERFORMANCE
• Ensure the business segment meets all financial targets.
• Assign business and revenue targets to the segments, monitor their performance to ensure they deliver on agreed targets.
• Monitor and ensure operating and staff cost are kept within Budget.
• Ensure that funds are optimally mobilized from customers.
• Ensure that credit application are reviewed and loan accounts are monitored on a regular basis to maintain a high portfolio quality
• Monitor and evaluate performance of Segment Heads
• Improve overall business efficiency.
Strategic Management
• Implement strategic actions as defined by Management.
• Develop and implement marketing strategies for the Unit.
• Set/define goals and targets and ensure they are achieved.
• Regularly review customer segment marketing strategies/customer plans and make appropriate recommendations.
• Ensure that Management reports for the Group are prepared on time.
• Oversee design and development of marketing strategies, products and pricing strategies for the business segments.
• Ensure strong product penetration growth to achieve, at least comparable markets’ number of products / customers.
• Improve overall business process management and leadership.
• Ensure embedding of a strong strategy execution culture and practice.
• Develop and ensure that relationship management strategies are maintained in the regions.
• Ensure that existing customer relationships are maintained and identify/establish new ones in conjunction with Segment Heads
• Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept.
• Pay visits/make calls to existing customers with a view to maintaining/establishing good relationship with them.
Customer Service Management
• Establish and sustain a customer-centric business culture, leveraging on people and technology by:
• Identifying customers’ needs and proactively seek to provide products/services to meet such needs.
• Ensuring that efficient customer service delivery is provided.
• Providing general business advisory services to customers
Process, Control and Operational Performance
• Promote high ethical and integrity standards.
• Establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
• Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
• Ensure operational risk is well managed and losses are less than 1%.
• Work closely with Group Commercial Banking Portfolio Management team and in-country Collection Desks to monitor the credit portfolio of the unit, initiate proposals for new facilities or facility modifications and grow a healthy portfolio.
Leadership & People Management
• Motivate and lead team to achieve consistent profitability through a clear process of target settings.
• Conduct regular People performance and productivity reviews and build healthy talent pipeline.
• Ensure an agile and efficient workforce with right skills to meet strategic objectives.

Experience & Qualifications
• Minimum of 2nd class lower in first degree.
• MBA, MSC, MA, ML and/or Professional Qualifications is compulsory
• Minimum of 15 years banking experience, of which must have been spent 5 years at a senior management level in a Financial Institution.
• Strong knowledge of banking operations, products customer segmentation and the political, economic and socio-cultural components of the Tanzanian economy
• Strategic understanding of the Commercial Banking business
• Excellent at Delivering and owning results.
• Strong interpersonal, negotiating and problem-solving skills, and customer service orientation
• In-depth understanding of credit and financial drivers in the financial services industry
• Leadership and people development skills

Skills, Capabilities & Personal attributes
• Excellent negotiation, sales and marketing skills.
• Strong interpersonal and problem-solving skills.
• Strong customer service orientation
• Goal driven and result oriented

Work Hours: 8

Experience in Months: 180

Level of Education: Bachelor Degree

Job application procedure

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