Summary
Date Posted: Tuesday, October 31 2023, Base Salary: Not Disclosed

JOB DETAILS:
What you will do
• Manage a team of call agents
• Develop and implement collection strategies
• Monitor and ensure KPIs are being met
• Continuously improve the collection process for greater efficiency
• Ensure that all elements of the collection process are compliant with the regulatory requirements of Uganda's laws
• Run the legal process with customers when they are taken to court
• Manage communications with the lawyers, courts, bailiffs and customers
• Be present at court when the customer is summoned to court
• Continuously review and improve all communications across IVR, SMS, Email and call scripts
• Weekly reporting on the collections process and performance to the Head of Operations/Director of Collections
• Bi-weekly reporting on collections performance to group management

Who you are
• Experience managing a call center
• Familiarity with collections
• Basic level of data analytics
• Good understanding of the Ugandan market
• Worked in financial services
• Industry knowledge of credit in the consumer, MSME, and small business market
• Ability to manage a big team of call agents
• Comfortable with CRMs/Dashboards
• Worked across different regions in Uganda (Nice to have)
• Worked with group management (Nice to have)


Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

Interested and Qualified? Click here to apply


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