Summary
Date Posted: Friday, July 12 2024, Base Salary: Not Disclosed

JOB DETAILS:
The Department of Operational Support (DOS) was established to provide end-to-end operational support, advisory services and other solutions to operating entities across the
Secretariat, including departments, offices away from headquarters, peace operations, and regional commissions.
The Regional Service Centre in Entebbe, Uganda (RSCE), was established in July 2010,
following the adoption of General Assembly resolution 64/269. The Centre provides efficient, client-oriented and scalable services with the goal of moving transactional, non-location dependent administrative functions to the Centre from its client entities. This includes transactional elements of human resources, finance, multimodal movement and control, personnel and cargo transport and information and communications technology (ICT) support.
In addition to these services, the Office of the Director RSCE and support offices through the Deputy Director RSCE, provides overall guidance on the operations of the RSCE including strategic planning, communication, budgeting, human resources management, property management, quality assurance and business intelligence, conference services, record keeping and archive management, and audit response and risk management.

This position is located in the International Benefits and Payroll Service Line at the RSCE under the Department of Operational Support.. The Human Resources Assistant at this level reports to the Human Resources Officer.

Responsibilities
On behalf of the Service Line, the Human Resources Assistant at this level assists in managing the delivery of services with regard to benefits and entitlements to international staff of client missions and the National and International staff of the RSCE, covering life and career events from pre-appointment to separation, while ensuring transparency, accuracy and full compliance with the Staff Rules and Regulations as well as ensuring ongoing monitoring and evaluation of work processes and product quality.
Administration of entitlements and benefits
• Accurately process the entitlements, benefits and payroll for the international civilian staff on behalf of the Client Missions and/or the RSCE, as well as claims for official travel and expense reimbursements.
• Assist in business processes related to payroll, leave entitlements, contract extensions, other entitlements, separations and final payments for civilian staff, non-staff and uniformed personnel.
• Provide assistance with regard to on-boarding, travel arrangements, payment of settling-in grants, check-in, check-out and separation activities for civilian staff, as well as the installation and repatriation of recognized dependents.
• Monitor and evaluate the effectiveness of related guidelines, staff rules, HR rules and regulations, practices and procedures, and make recommendations through the Service Delivery Manager where necessary.
• Process and administer end to end entitlements and benefits of International staff members in the RSCE in an efficient and timely manner, i.e., Personnel Administration of Contracts, Personnel administration of movements, Time Management and Separations. Prepare justifications for exceptions for review by the supervisor.
• Provide guidance and advice to internal and external clients on Benefits and Entitlements, Staff Rules and Regulations and HR guidelines as first point of contact and promote a collaborative and client-oriented approach.
• Review requests for entitlements and claims. Handle non-routine and complex cases, undertaking if necessary, research. Make appropriate recommendations where exception is required.
• Assist the service line with the administration and certification on the processing of benefits and entitlements processes in compliance with the Rules and Financial framework.
• Determine, certify and process financial entitlements related to appointments, reassignments, ongoing entitlements and salaries. Engage in comprehensive HR strategy including benefits and entitlements management.
• Make recommendation and proposals to the design and development of the delivery processes.
• Perform HR Administration of Benefits and Entitlements in UMOJA in line with the delegation of authority, maintains UMOJA entitlements and HR local contracts and administration roles.
• Assist in the review and processing of data pertaining to conditions of service.
• Resolve queries escalated in Ineed in UMOJA.
• Supervise and monitor the work of Human Resources assistants at the lower levels in carrying out human resources transactions.
• Assist in resolving complex HR related issues and problems by conducting necessary research and prepare draft for review by the supervisor.
 
General
• Provide general office support services; analyse incoming correspondence, draft and/or process a variety of correspondence and other communications.
• Set up, maintain and monitor reference files/records (electronic and paper).
• Schedule appointments/meetings, monitor deadlines, etc.
• Undertake research on a range of HR related issues and prepare notes/reports.
• Maintain and monitor automated database containing HR related statistics and prepare periodic reports to HR management
• Prepare necessary documentation for distribution to various offices, departments and overseas offices.
• Perform a variety of administrative duties (e.g. leave recording, request for office supplies and equipment, etc.).
• Provide guidance/training to less experienced staff.

Competencies
Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.
Client Orientation: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Education
High school diploma or equivalent is required.

Job Specific Qualifications
Completion of a specialized Umoja HR Partners training course and certification for designation as UMOJA HR Partner, or similar training and certification is desirable.

Work Experience
A minimum of eight (8) years of experience in human resources management, administrative services or related area is required.
Experience in application of UN staff rules and regulations or similar rules and regulations in an operational environment is desirable.
Solid experience in administration of a broad range of entitlements and benefits using Enterprise Resource Planning (ERP) e.g Umoja or similar system is desirable.
Experience working in a United Nations common system (inclusive of peacekeeping, Field Operations, political missions and UN agencies, funds and programmes) – or similar international organization or non-governmental organization – in a conflict or post-conflict setting is desirable.
Experience working in a shared service centre or similar setup, providing services to national and international clients is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the advertised post, fluency in English is required. Knowledge of French is desirable.

Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Work Hours: 8

Experience in Months: 96

Level of Education: Associate Degree

Job application procedure
For more information, please visit https://rsce.unmissions.org . United Nations Considerations The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment. As per UN policy, Consultants and Individual Contractors may not apply for or be appointed to any position in the Professional or above categories and for positions at the FS-6 and FS-7 levels in the Field Service category within six months of the end of their current or most recent service. This restriction does not apply to associate experts(Junior Professional Officers) appointed under the Staff Rules. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.

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