Summary
Date Posted: Wednesday, September 28, 2022 , Base Salary: Not Disclosed

JOB DETAILS:

JOB PURPOSE
The ICT Support O¬icer will be responsible for ensuring support to Finacle and other user applications, routine installation of IT infrastructure to end users where necessary.

KEY RESPONSIBILITIES /KEY DELIVERABLES
• Receive all IT related requests and incidents via the IT Service desk system, email or phone and resolve them promptly.
• Ensure that all IT requests and incidents are properly logged, serialized and tracked for closure.
• Coordinate with the bank users to ensure that they receive responses to all IT queries or requests promptly.
• Operate the IT service desk to ensure that IT service meets agreed service levels with the business.
• Provide user support on the core banking application (Finacle) and other IT applications to all bank users.
• Works with end users, gather needs and make recommendations for improvements in the bank systems;
• Provides support to PC users relative to operating hardware, so ware and communication services.
• Basic installation and troubleshooting of Microso products especially o¬ice applications and operation systems, email setup and routine configurations for bank users.
• Assist with hardware and so ware installation, maintenance, printer setup and other hardware peripherals.
• Prepare monthly reports for incidences, faults and related IT issues.
• Any other duties as may be assigned by the Supervisor from time to time.

EDUCATION AND TRAINING
• Bachelors in IT, Computer Science or Business computing.
• Certification in ITIL or other customer service training is an added advantage.

KNOWLEDGE AND EXPERIENCE
• 2-3 years’ work experience in a fast paced business environment
• Ability to trouble shoot in technical areas.
• Primarily the position requires a person with previous customer support experience,
• Excellent written and verbal communication skills,
• Strong commitment to service, ability to work independently, and the ability to work well under pressure in a fast-paced and changing environment.

BUSINESS BEHAVIOURS & SKILLS
• Versatile individual with a good attitude.
• Desire to continuously learn from peers and industry
• Proactive and good at problem solving

THE FOLLOWING DOCUMENTS SHOULD ACCOMPANY THE APPLICATION STRICTLY ONLINE:
• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

Please send your application to hr@postbank.co.ug  addressed to the Ag. Chief HR O¬icer and put the job you are applying for as the Subject (Strictly).
Applications must reach the address above by Friday 30th September, 2022.


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