Summary
Date Posted: Wednesday, February 12 2025, Base Salary: Not Disclosed

JOB DETAILS:
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client EACOP, we are looking for a competent, skilled, and experienced IST Business Systems Administrator to work in Uganda
Situation in organization
Site Manager N+1: EACOP IST MANAGER
Manager N+2: EACOP CHIEF FINANCIAL OFFICER

Service dimensions
Based in Kampala + missions in country in Uganda and Tanzania. Transverse position interacting potentially with all EACOP Ltd end users (800 estimated at peak). Works in coordination with Information Systems and Technology (IST), Finance, Contracts & Procurement (C&P), Human Resources and Compliance departments across Uganda and Tanzania Four SaaS Business Systems (Workday Human Capital Management and Financial Management, Adaptive Planning, Strategic Sourcing and FIS Treasury Management System), one external Application Maintenance Service (AMS) contract.

Activities
Business Support
• Provide Tier 0 and Tier 1 support (Workday and FIS).
• Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
• Training of internal teams
• Ensures a direct support to EACOP users (providing up to date templates, support, exports, reports etc.)
• Is the main point of contact to liaise with solutions and service providers for all technical aspects of the applications.
• Contributes to the general Knowledge Management and improvement of the system
• Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
• Provide pre-script standard incident resolution (Workday and FIS).
• Deployment – Upgrade (Workday)
• Assist the future deployment of Workday modules.
• Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
• Open Business cases in Workday Community for identified issues.
• Follow all small and large system evolutions requested by users and developed by AMS.
• Follow all SaaS application upgrades and measure their impact for the users.
• Contribute to a more efficient and comprehensive usage of the Business Systems.
• Systems (Workday and FIS)
• Guarantee and follow systems quality, performance, and availability.
• Follow data integrity.
• Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up
• of the requests impacting the tools for the activity of the business client.
• Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).

Others (Workday and FIS)
• Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and performance.
• Coordinate the EACOP "Key-users" network with business entities.
• Be the main point of contact for Workday, FIS, and AMS.
• Follow the budget related to Workday, FIS, and AMS.
• Ensures compliancy of every dataset with operations, projects and business processes standards Implement indicators to monitor and improve activity (management of cost, problem rate, productivity, etc.)

H3SE Roles and responsibilities
• The service holder shall demonstrate a continuous commitment to EACOP H3SE standards at all times.

Context and environment
• The main objectives are the successful operations, maintenance and evolutions of business processes on Workday and FIS platforms for EACOP Ltd

Accountabilities
• The Business Systems Administrator assists the business in defining and modeling their needs, constraints, and requirements. As a functional specialist, analyzes the needs of the business lines, verifies the adequacy of the Information Systems and Technology (IST) supporting the activities of the business, and proposes innovative solutions (process and / or technical) to meet the needs in Workday and FIS. The Business Systems Administrator has also an operational responsibility in the delivery of the services.

Qualifications/Experience required
Qualifications:
• Bachelor’s degree in Information Technology

Experience:
• 8 to 10 years’ experience in technical specialty (Enterprise Resource Planning, Human Capital Management, Contract & Procurement, Treasury Management System, Compliance applications support, security, data management) Finance background and experience is a plus.
• Skills: Proficiency in the usage of computers, software and applications, Cloud-based solutions and services. Proficiency in the usage of business systems Ability to organize and manage priorities, rigorous. General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.


Work Hours: 8

Experience in Months: 120

Level of Education: Bachelor Degree

Job application procedure

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy “QSSU-EACOP-BSA-IST BUSINESS SYSTEMS ADMINISTRATOR”

Note:
The deadline for applications is not later than 05:00 pm Monday ,24thFebruary, 2025

Only shortlisted applicants will be contacted.


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