Summary
Date Posted: Friday, April 28 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Title: IT Officer
Reporting to: Programs Manager

Duty Station: Lubowa, Kampala, with occasional travel to the A4HU field office in Mityana District.
Job Summary: The IT Officer will maintain, develop, and manage the organisation's information technology systems and infrastructure. The Officer will ensure the secure and efficient operation of the organisation's computer systems, servers, network devices, and software applications.

Responsibilities:
• Install, configure, upgrade, maintain and administer IT systems, operating systems and Active Directory objects and security policies.
• Obtain, update, and maintain documentation and licenses for all systems acquired by the organisation.
• Troubleshoot and resolve IT issues promptly.
• Test and evaluate new technologies and roll out new applications.
• Install, configure, and maintain IP addresses, network segments, LANS, WANS, and the Internet.
• Maintain network infrastructure and security systems, including firewalls, antivirus software, and intrusion detection systems.
• Provide support for the organisation's website and social media platforms.
• Develop and maintain disaster recovery and business continuity plans.
• Provide support for the organisation's website and social media platforms.
• Provide staff training and support on using technology systems and software.
• Identify and recommend new technology solutions to improve organisational efficiency and effectiveness.
• Manage vendor relationships and contracts for IT-related services and products.
• Stay up to date with emerging trends and technologies in the IT field.
• To install and ensure optimal operations of all ICT hardware, virtual systems, and networks, manage hardware inventory, and monitor warranty and insurance.
• Operationalize data management, documentation and archiving.
• Investigate and monitor hardware and software problems and ensure necessary maintenance and repair when needed.
• Setting up new user systems, including user accounts and profiles.
• Ensuring the systems are up, running and backed up while performing periodic or eventdriven systems performance optimisation.
• Provide the first point of IT Support for staff, respond to callouts and escalate issues as required, including managing the IT Service/Help Desk.
• Perform other duties as may be assigned by the Supervisor.

Qualifications:
• Bachelor’s degree in computer science, Information Technology or a related field.
• At least one year of experience in IT support or a related field.
• Excellent technical skills and knowledge of computer hardware and software systems, network devices, and security systems.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills.
• Ability to work independently and as part of a team.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Send your application (CV and Cover Letter) to the CEO Action 4 Health Uganda at jobs@a4huganda.org 

Deadline for application: 2/05/2023

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