IT Service Desk Analyst
2025-04-21T07:09:41+00:00
Nation Media Group
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https://www.www.nationmedia.com
FULL_TIME
kampala
Kampala
00256
Uganda
Information Technology
Computer & IT
2025-05-02T17:00:00+00:00
Uganda
8
JOB PURPOSE:
To offer efficient and cost effective first line support to end users of office automation and production systems and maintenance of the servers to meet MPL business objectives.
MAIN RESPONSIBILITIES:
- Maintains exchange, TNG, FPR, DTI and output management systems servers.
- Attends to end users of office automation in Microsoft products when they are faced with problems.
- Attends to end users of advertising and editorial systems when they are faced with problems.
- Analyses end users problems and makes recommendations to management for action.
- Trains end users on the installed systems to enhance their efficiency.
- Participate in projects, installation and configuration of desktops and servers
- Configures new equipment e.g. PCs, printers, modems and laptops.
- Implements, evaluates, manages and provides best practice in computer security of server and desktops.
- Maintains the hardware and soft inventories.
- Deploys anti-virus software to all machines.
QUALIFICATIONS & EXPERIENCE:
Academic: University Degree in Computer Science, Information Technology or any other related field from an accredited institution
Professional: Diploma / Certification in IT
Experience: At least 3 – 5 years’ working experience in IT, preferably in an FMCG company.
CORE COMPETENCIES
- Excellent Communication skills Oral and written
- Very strong Interpersonal skills
- High standards of Integrity
- Good organizational and planning skills
- Highly organised with ability to multitask
- Assertive, proactive and diligent with commitment to high standards of service delivery.
- Creative and innovative, with a forward thinking approach
- Ability to prioritize, organize own workload and manage projects to completion
- Ability to work well under pressure and with tight time constraints
- Ability to make sound judgment & decisions, providing advice and guidance on all IT organizational matters.
Maintains exchange, TNG, FPR, DTI and output management systems servers. Attends to end users of office automation in Microsoft products when they are faced with problems. Attends to end users of advertising and editorial systems when they are faced with problems. Analyses end users problems and makes recommendations to management for action. Trains end users on the installed systems to enhance their efficiency. Participate in projects, installation and configuration of desktops and servers Configures new equipment e.g. PCs, printers, modems and laptops. Implements, evaluates, manages and provides best practice in computer security of server and desktops. Maintains the hardware and soft inventories. Deploys anti-virus software to all machines.
Excellent Communication skills Oral and written Very strong Interpersonal skills High standards of Integrity Good organizational and planning skills Highly organised with ability to multitask Assertive, proactive and diligent with commitment to high standards of service delivery. Creative and innovative, with a forward thinking approach Ability to prioritize, organize own workload and manage projects to completion Ability to work well under pressure and with tight time constraints Ability to make sound judgment & decisions, providing advice and guidance on all IT organizational matters.
Academic: University Degree in Computer Science, Information Technology or any other related field from an accredited institution Professional: Diploma / Certification in IT Experience: At least 3 – 5 years’ working experience in IT, preferably in an FMCG company.
JOB-6805ef355b345
Vacancy title:
IT Service Desk Analyst
[Type: FULL_TIME, Industry: Information Technology, Category: Computer & IT]
Jobs at:
Nation Media Group
Deadline of this Job:
Friday, May 2 2025
Duty Station:
kampala | Kampala | Uganda
Summary
Date Posted: Monday, April 21 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB PURPOSE:
To offer efficient and cost effective first line support to end users of office automation and production systems and maintenance of the servers to meet MPL business objectives.
MAIN RESPONSIBILITIES:
- Maintains exchange, TNG, FPR, DTI and output management systems servers.
- Attends to end users of office automation in Microsoft products when they are faced with problems.
- Attends to end users of advertising and editorial systems when they are faced with problems.
- Analyses end users problems and makes recommendations to management for action.
- Trains end users on the installed systems to enhance their efficiency.
- Participate in projects, installation and configuration of desktops and servers
- Configures new equipment e.g. PCs, printers, modems and laptops.
- Implements, evaluates, manages and provides best practice in computer security of server and desktops.
- Maintains the hardware and soft inventories.
- Deploys anti-virus software to all machines.
QUALIFICATIONS & EXPERIENCE:
Academic: University Degree in Computer Science, Information Technology or any other related field from an accredited institution
Professional: Diploma / Certification in IT
Experience: At least 3 – 5 years’ working experience in IT, preferably in an FMCG company.
CORE COMPETENCIES
- Excellent Communication skills Oral and written
- Very strong Interpersonal skills
- High standards of Integrity
- Good organizational and planning skills
- Highly organised with ability to multitask
- Assertive, proactive and diligent with commitment to high standards of service delivery.
- Creative and innovative, with a forward thinking approach
- Ability to prioritize, organize own workload and manage projects to completion
- Ability to work well under pressure and with tight time constraints
- Ability to make sound judgment & decisions, providing advice and guidance on all IT organizational matters.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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