Summary
Date Posted: Tuesday, September 05 2023, Base Salary: Not Disclosed

JOB DETAILS:
Job Summary
Plan, design, implement, operate and monitor IT systems in line with the IT and organizational policy to meet organizational goals

Overall Responsibilities
1. Server administration: Install, configure, operate and maintain servers using the following technologies:
• Hyper-V virtualization
• Windows Server 2012 R2 configuration
• Active Directory, Group Policy, DNS, DHCP, print server, WSUS, Failover Clustering, Windows Server backup, file server etc
• SAN storage management
• Server hardware maintenance
• Exchange 2013 email server administration (load balanced Client Access Servers and DAG mailbox servers)
2. Networking: Design, install, operate and monitor the computer LAN, WAN and internet both at COE and regional offices:
• Network design and installation
• Switching and routing configuration
• Internet firewall configuration (Bandwidth management, VPN management, etc)
• Leased line and internet monitoring
• WLAN administration
3. Security administration: Ensure all IT resources are secured both physical and logically:
• Firewall security management: Spam filtering, Web Application Filtering, Web and Application Firewall, State full Packet Inspection and Gateway Antivirus
• Antivirus administration: central antivirus server and endpoint management
• Encryption management
• Biometric attendance and access control systems and CCTV management
• Windows update server and client update management
4. Backup Administration: Manage online, offsite and offline backup backups using available systems
• Coordinate with offsite backup service provider to ensure that backups are running smoothly
• Run daily, weekly and monthly full or incremental internal offline backups
• Plan restoration of backups and regularly test the backups
• Perform backup contingency plans
5. Hardware and software maintenance:
• Perform onsite component replacements like RAM, hard disks, etc, and liaise with vendors for repairs of equipment that cannot be repaired locally
• Perform mass Operating System and software installation in liaison with user support assistant/helpdesk
• Printer monitoring, troubleshooting and billing
6. Telephony management:
• Alcatel PABX management and liaison with telephony vendor
• Call Center and CRM management
• Vonage box and Polycom management
• Online Teleconferencing platform management (Skype, GoTo Meeting, WebEx, etc)
• Sensaphone management
• Fax management
7. Database and Web administration:
• Maintain MySQL database back ends by performing regular database backups, checks and repairs
• Maintain web and application servers
• Provision/publish servers using high availability concepts like load balancing
• WordPress intranet site management
8. User training and mentorship:
• Regular user training at regional and district/health facility level
• Prepare online tests for users to test user knowledge in the existing IT infrastructure
9. IT Administration:
• Maintain an updated list of IT inventory, equipment the need repair and disposal
• Participate in procurement by providing technical specifications and evaluation of IT solutions
• Maintain a checklist for all IT systems to ensure continuous and uninterrupted support
10. Documentation:
• Installation and configuration documentation
• SOPs and policies documentation in liaison with the IT manager
• Diagraming.

Required Qualification, Experience and Competencies:
• A degree in Computer Science or Information technology
• At least 5 years’ experience in Information Technology/Communication support, telephony systems, wide and local area networks including experience with common-carrier data networks; Microsoft and/or Cisco Network Certification or other network certification.
• Experience in Windows server configurations (ADDS, DNS, Group Policy, DHCP, print server, WSUS, Windows backup, etc), server virtualization, high availability and load balancing configuration and other windows server installations
• 5 Years Relevant Experience


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure
Interested applicants?Click here to apply

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