Summary
Date Posted: Thursday, July 27 2023, Base Salary: Not Disclosed

JOB DETAILS:
Role of the Job:
This role is responsible for the proper monitoring & maintenance of FTB’s computer systems, hardware & communications infrastructure, design, install, administer & optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary.

Key Result Areas:
• Provide onsite, remote and desk-side support to end-users on all infrastructure related ICT issues.
• Proper maintenance of user workstations (file, print, e-mail) infrastructure, their upgrades, capacity planning and update the IT assets inventory regularly.
• Provide technical specifications for user workstations and configure all new workstations.
• Effectively track movement of hardware using equipment movement forms and tools.
• Evaluate user hardware needs and provide support to users on peripherals, printer configuration, disk space optimization and management
• Monitor file servers for viruses, and keep server and client anti-virus signatures current.
• Manage and monitor configuration, performance, and activity of all ICT computers and peripherals on the network ensuring that they meet 100% planned uptime.
• Monitors incident details, including the configuration items affected to protect systems from unwarranted configuration changes.
• Implementing the auditing policy in respect to ICT equipment and peripherals.
• Install and configure new hardware, software releases, system upgrades; evaluate and install patches.
• Implement best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware and peripheral devices.
• Monitor and report on the performance of hardware equipment and operating systems, explain any performance deviations and provide recommendations for the redress of any difficulties.
• Undertake any other assignments related to information systems technology as may be assigned by supervisors from time to time
• Undertake any other duties as may be reasonably assigned by supervisors

Minimum educational and technical competence requirements:
• Bachelor of Science degree in computer science, Information Technology or any related field.
• ICT Certification in any related IT field such as HPE, VMware, Microsoft, NetApp, EMC, Cisco, etc. is desirable
• Minimum 1 years working experience in a busy ICT environment, providing support in end-user compute, storage and networking solutions
• Broad understanding of computer systems, operating systems and troubleshooting methodology
• Good analytical, diagnostic, communication and reporting skills.
• Have self-drive and initiative.
• Ability to work under pressure and to meet deadlines.
• Strong written and spoken communication skills with the ability to make occasional presentations
• Good People management skills and ability to monitor third party contractors
• Ability to work independently with minimal supervision, pro-activeness, self-drive, initiative
• Person of integrity.
• Flexibility and willingness to work long hours including evenings and weekends as needed to troubleshoot issues, perform upgrades and be part of an on-call support team

The position carries an attractive salary and benefits package.

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, TWED PLAZA, Plot 22B, Lumumba avenue, Kampala, Uganda, and email it to jobs@financetrust.co.ug. as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Closing date for submission of the applications is 8th August, 2023. Only shortlisted candidates will be contacted directly on Tel. Numbers 0312 222600 or 0414 341275 ONLY.

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