Summary
Date Posted: Monday, July 31 2023, Base Salary: Not Disclosed

JOB DETAILS:
The Roles of an IT Officer
• Primarily, to technically support the company’s IT and customer care functions, and offering training services to students enrolled on short course study programs.

Responsibilities of an IT Officer
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• Develop, maintain, support and support all dynamic web portals/content management systems
• Take staff or clients through a series of actions, either face-to-face, over the phone, or virtual meeting tools to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with access issues on systems
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritize and manage many open cases at one time
• Rapidly establish a good working relationship with Institute staff, students, clients and other professionals, such as consultants and software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.
• Train, access, and support students enrolled in short-courses study programs
• Undertake any other related duties and responsibilities that may, from time to time, be assigned

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure
• Interested candidates should submit their CVs, along with all other supporting documents to:
• careers@bit.ac.ug  not later than 10th August, 2023, 05:00 pm.
• NOTE: Only shortlisted candidates will be contacted.

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