Job Summary
To achieve agreed targets in line with the business objectives through pro-active selling of Bank’s Card Acquiring Products/Solutions.

Job Description
• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s card products.
• Provide direct “hands on” sales support (quality lead generation and Relationship management/effective follow up) to generate and convert quality leads into sales.
• Participate in sales campaigns to meet specific targets.
• Maintain own sales performance statistics for management information usage.
• Submit completed application forms of different products in line with Bank policies and requirements and submit to Team Leader for review
• Check correctness of each new merchant application form and all other customer documents
• Comply with general Operational risk & Rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations
• Ensure accuracy of each new merchant application and all other customer documents. Merchant Support advisors are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Manage merchant relationships to achieve set key value deliverable targets
• Provide excellent customer service in line with Absa values
• Own customer queries and complaints around merchant applications and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
• Build relationships with internal service providers (Operations, Cooperate Credit team, the KYC Helpdesk and entire branch network) to ensure a quick turnaround time of escalated queries and complaints.
• Advise customers as soon as new merchant applications are approved and follow up to deployment stage
• Follow up on merchant leads provided by the branch network

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Job application procedure
Interested and Qualified ? Click Here To Apply

Internal Auditor-2 job at Absa Bank

Job Summary
The core responsibility of an auditor within Absa is to execute audit assignments in accordance with the Absa Group Internal Audit methodology and relevant policies, procedures and quality standards.

Job Description
Accountability: Audit Delivery and Issue Assurance
• Develop an in depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
• Deliver assigned work assigned by the Chief Internal Auditor and Internal Audit Managers to a high quality and in accordance with the requirements of the Internal Audit’s function scorecard.

• Assist the Internal Audit Managers with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the Internal Audit Managers.
• Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks associated in their environment.
• Engage proactively with Internal Audit colleagues Absa Internal Audit (AIA) during assignments and request technical assistance where required. Technical assistance may be requested for the review of the risks and controls to be tested, audit working papers and audit report.

• Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
• Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
• Evaluate the design and operating effectiveness of controls and document all working papers in line with Absa Group Internal Audit methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn.

• Display professional scepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.
• On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Chief Internal Auditor and Internal Audit Managers.
• Provide feedback to the Chief Internal Auditor and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
• Participate fully and be supportive in all audits by providing assistance to the team where required.
• Continue to update awareness of risk issues and changes across selected business units from interaction with management and provide feedback to the Chief Internal Auditor.
• Perform issue validation testing as directed and document the results in accordance with the requirements of the Absa Group Internal Audit Methodology.

Accountability: Knowledge Management
• Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements.
• Share knowledge with AIA colleagues and peers in the business

• Develop and enhance learning through seeking coaching, training and continual feedback
• Coach new joiners and trainees on how to apply the Absa Group Internal Audit Methodology.
• Build knowledge of business and culture in business units as assigned by the Chief Internal Auditor.
• Knowledge of key regulations, policies and regulations for assigned areas.

Accountability: Reporting
• Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
• Assist the Chief Internal Auditor and Internal Audit Managers where required, in the drafting of the audit report in line with methodology requirements and as per the requirements of the Balanced Scorecard.

Accountability: Relationship management
• Develop and maintain relationships with accountable management on each audit.
• Present effectively at stakeholder meetings relating to continuous business monitoring and audits.

Competencies:
• Collaborating with others - Trust, Empathy, Active listening, Negotiation, Communication
• Analytical thinking - systematic and logical problem solving

• Critical Thinking - objective analysis and evaluation
• Cognitive Flexibility - mindset flexibility and task switching
• Digital Literacy
• Creativity – Inquisitiveness and lateral thinking

Education
Bachelors Degree and Professional Qualifications: General (Required)

Job application procedure
Interested and Qualified ? Click Here To Apply