Manager – Digital Channels & products
Job Purpose: Responsible for development and implementation of new bank’s digital channels & products and enhancement ensuring the bank’s product offering that is competitive and attractive to the target market. Analyze product capabilities of competitors and develop more responsive product offerings. Monitor and prepare periodic reports on performance of digital channels and all bank products.

Reports to : Chief Operations Officer
Department : Operations Department

Key Responsibilities:
• Accountable for effective implementation and monitoring of performance and ensure value for money from investment in the digital channels as well ensuring that service delivery through these channels is consistent with CBU customer promise.
• Assess market competition by comparing the company’s digital channels and products to competitors’ products offering with the aim of continuous improvement and creating a competitive advantage.
• Determine the bank’s customers’ needs through market research to obtain market information to guide the development of digital channels and products in line with emerging market trends and technologies.
• Provide information for management by preparing monthly digital channels and product performance.
• Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements.
• Develop new and innovate products and services both Assets and Liabilities that appeal to the Bank’s core market niches.
• Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
• Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
• Work with the IT Risk security office and other relevant functions to deliver customer awareness programs within the digital channels to incidents of frauds and forgeries through the digital channels.
• Monitor processes and procedures within the bank’s digital channels to ensure compliance to set policies, procedures, and manuals with particular emphasis on risk mitigation.
• Responsible for internal preparedness and staff training for new products & digital channels and this shall include but not be limited to staff presentations on new products and product quizzes among others whilst ensuring all staff have the relevant products & digital channels materials and knowledge.
• Any other duties assigned by the supervisor in line with the role.

Education:
• A bachelor’s degree in a Business-related field.
• Professional qualification in banking e.g., MBA as added advantage

Experience.
• A minimum of 5 years in a similar role preferably in Banking Industry.

Skills and competencies.
• Leadership and Team Building
• Interpersonal skills
• Sales & Negotiation skills
• Creativity and passion for business development
• Proactive and decisive
• Communication Skills


Executive Assistant
Job Purpose: The job is responsible for providing comprehensive support to the Executive Office, Board of Directors, and the Executive Team, as well as managing the Office Operations.

Reports to : Managing Director

Key Responsibilities:
• Ensure proper organization of the office of the Executive at all times and oversee the arrangement of meetings, filing, organization of documents and availability of stationery and refreshments.
• Manage and maintain the Executive dairies, schedule their meetings and receive and screen incoming visitors
• Co-ordinate travel planning requirements for the office and maintain a travel itinerary
• Brief the Executives on any engagements to maintain an accurate record of paper and electronic correspondence on behalf of the Executives.
• Draft and disseminate meeting minutes
• Draft correspondences for the office
• Draft Reports as directed by the line manager
• Record minutes of meetings as directed by the Line manager
• Act as a point of contact between Executives and internal colleagues and External clients
• Handling correspondence directed to the Office and to Managers

Education.
• A Bachelor’s degree in Secretarial studies, Office management and Administration

Experience.
• 2 years’ experience in Executive Office management preferably in a financial institution

Skills and competencies.
• Interpersonal skills
• Communication
• Integrity and confidentiality
• Negotiation skills
• Proactive and decisive
• Time Management

Relationship Manager – Trade Finance
Job Purpose: Responsible for marketing the Bank’s products and manage customer relationships through proactive and consultative approaches with the aim of acquiring profitable new business, retaining existing business relationships and maintaining high quality portfolios geared towards realization of the Bank’s mission and vision.

Reports to : Manager ,Assets & Liabilities

Key Responsibilities:
• Acquisition of profitable new business relationships to achieve defined sales targets with major focus on growing revenue from trade finance products to grow the market share in line the Bank’s strategic direction.
• Acquire new to bank trade finance customers to grow the trade finance customer Portfolio.
• Grow deposits as per set targets.
• Identify business opportunities within the existing portfolio and establish mechanisms of growing customer relationships with the Bank.
• Manage and mine assigned trade finance portfolio and monitor the portfolio quality.
• Review, analyze, screen, verify and confirm all the documentation submitted by the client before submission for recommendation and approval as per the credit / business process flow.
• Market all Bank products to the market in line with the Bank’s defined segments, set targets and strategic objective.
• Make daily, weekly, monthly and quarterly customer visits and call reports in a bid to monitor and grow the customer base.
• Responsible for maintaining a clean loan portfolio with no facilities being recalled.
• Prepare weekly activity reports and submit them to the Chief Business Officer (CBO).
• Grow and support the branches with the trade finance business.
• Review and maintain a comprehensive database of existing relationships / prospects and establish ways of retaining and growing the portfolios in compliance with the Bank’s policies and procedures.
• Recommend changes required to meet the set targets and customer expectations in line with the Bank’s policy and procedure.
• Carry out account plans and annual reviews for all customers within your respective trade finance portfolio.
• Cross selling all Bank products e.g. FX, new products etc.
• Attend all weekly business meetings and always keep time.

Education.
• A Bachelor’s degree.

Experience.
• 3 years’ experience preferably in the financial services industry.

Skills and Competencies.
• Leadership and Team building
• Interpersonal skills
• Negotiation skills
• Creativity and passion for business development
• Relationship Management Skills
• Marketing Skills
• Communication Skills

How to apply
Interested candidates should send their application letters together with their curriculum vitae to the Head Human Resources at recruitment@cbu.co.ug not later than 5pm, Friday, 12th May, 2023.