Summary
Date Posted: Tuesday, March 07, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Position title: Locum IT Assistant
Reports to: IT Officer Location: Jinja Office

Job Summary: The Locum IT Assistant will Provide day-to-day ICT Support that includes logging incidents and responding to user calls and email requests, providing ICT technical support to users, and maintaining and troubleshooting ICT systems and infrastructure.

Roles and Responsibilities
• Set up, maintain and troubleshoot Computers, Networks, Printers, and peripherals.
• Install and update approved Software for users/staff as required
• Provide support to all staff by answering phones, and logging and assigning tickets for timely resolution
• Resolve logged issues such as password resets, user unlocks and other level 1 support requirements
• Support the maintenance of hardware, software, and other systems
• Assist with troubleshooting issues and provide technical support
• Carry out periodic maintenance of ICT equipment.
• Maintaining an up-to-date and consolidated database of all program computers and peripherals.
• Support the development and enhancement of software applications.
• Implementing backup solutions for program data and information.
• Liaise with internet service providers in maintaining constant availability of internet services.
• Perform any other work for MJAP that may be assigned from time to time.

Qualifications, job requirements and competencies
• Minimum of a Diploma in Computer Science, Information technology or related field
• Certification in professional ICT courses such as CCNA/P and MSCA are an added advantage
• Knowledge of programming languages and the software development life-cycle is an advantage
• Familiarity with ICT Operations in a clinical environment is an added advantage

Relevant Experience
• 1 Years

Work Hours: 8

Experience in Months: 12

Level of Education: Professional Certificate

Job application procedure

Interested and qualified candidates should apply via the email below and submit their cover letters, a detailed curriculum vita and copies of relevant academic documents to: ; recruitment@mjap.mak.ac.ug  addressed to; The Human Resource Manager, Makerere University Joint AIDS Program (MJAP), not later than 17th March 2023 at 5:00pm.

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