Summary
Date Posted: Saturday, July 09, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
MIS User Support Technician – FAO Uganda
Organizational Setting
FAO Uganda supports extremely vulnerable populations throughout Uganda to achieve sustainable food, nutrition and income security through resilient agricultural livelihoods.
FAO Uganda is in the process of deploying a number of software tools (IDEA) for beneficiary registration, data analysis and disbursement of cash and in-kind assistance to beneficiaries in various regions as per its mandate.

Reporting Lines
Under the overall supervision of the FAO Representative (FAOR), in consultation with the Deputy FAOR and the Food Security and Livelihoods Coordinator, the incumbent is directly supervised by the Cash and Voucher Assistance Specialist and is under the technical supervision of the OER MIS unit.

Technical Focus
The National MIS User Support Technician will be responsible for maintaining and supporting end users in the beneficiary management system and other systems as may be introduced from time to time by FAO Uganda in its day to day operations, and specifically on systems under the responsibility of the Headquarters OER MIS Unit.

Tasks and responsibilities
The National MIS User Support Technician will be responsible for the following tasks:
• Work with OER teams located in Rome and Nairobi to facilitate the deployment of the IDEA tools in Uganda;
• Document bugs occurring within IDEA, including server and mobile applications, steps to reproduce the bugs, and forward these bug reports to immediate supervisor and OER MIS unit for resolution;
• Provide remote and in person technical support to Implementing Partners, Traders, Mobile Money Operators and Money Vendors when they encounter challenges while using the system during project implementation;
• Provide technical support to FAO Uganda staff and partners as they utilize the system and associated applications;
• Configure mobile phones for data collection with KOBO before the commencement of implementations;
• Configure KOBO server forms with relevant data collection tools and project data;
• Extract collected data in relevant formats to present to relevant stakeholders for analysis and upload to IDEA to facilitate assistance (cash, voucher) disbursement;
• Conduct trainings for Implementing Partner data clerks that utilize FAO Uganda Tools for beneficiary registrations when required;
• Conduct trainings for FAO Uganda staff utilizing FAO Uganda tools during project implementation;
• Prepare documents, presentations and videos to complement trainings and ease on boarding of new system users (both for Implementing Partners and for FAO Uganda Staff);
• Translate documents, presentations and videos to local languages, as may be required;
• Perform any other duty as required.
• Beneficiaries’ personal Data protection and support to recover beneficiaries lost PINs.
• Conduct field visits to monitor effective use of the mobile phones by retailers.
• MIS reports to CVA team. Candidates Will Be Assessed Against The Following

Minimum Requirements
• Bachelor degree in software engineering, computer science or related fields with solid foundation in application development.
• A minimum of five (5) years’ experience in supporting end users on usage of IT software systems.
• Fluency in English is required.
• National of Uganda.


FAO Core Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement

Technical/Functional Skills
• Ability to effectively use standard office software, such as MS Office (Windows, Word, Outlook, Excel, Exchange, etc.), accounting software and other information systems and databases to insert data, make enquiries, retrieve/define ad hoc reports and analyses and edit results in appropriate format.
• Experience in using Trello to file bug reports and in designing, deploying and collecting data using Kobo Toolbox and related technologies.
• Experience in advanced configuration of Android phones and tablets.
• Experience working in an environment involving provision of remote technical assistance.
• Coordination skills (communication) and ability to technically support on IT needs across different thematic areas.
• Extent and relevance of experience with international or multi-lateral organizations, preferably FAO, and/or with government is an added advantage.
• Experience using multi-wallet NFC cards is an added advantage.
• Demonstrated ability to work in a multicultural team, and interpersonal skills.
• Demonstrated ability to work under pressure and meet deadlines.
• Writing and communication skills.

Additional Information
• FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
• Incomplete applications will not be considered. If you need help please contact: Careers@fao.org 
• Applications received after the closing date will not be accepted 
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/ 
• For additional employment opportunities visit the FAO employment website: http://www.fao.org/employment/home/en/ 
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.
If you need help, or have queries, please contact: Careers@fao.org 
 

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