Vacancy title:
Manager, Adoption and Utilization

Jobs at:
Stanbic Bank

Deadline of this Job:
16th June 2017

Duty Station:
Kampala, Uganda

Job details:
Job ID: 24454
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Manager, Adoption and Utilization will be in charge of developing e-channel wide initiatives, continuously monitor all drivers for revenue and develop targeted initiatives to maximise revenue growth whilst minimising attrition from digital channels. Digital Channels include ATM’s, Personal Internet Banking, Business Online, Mobile phone Banking, Agency Banking, Mobile Money, POS, and Billers.

Key Duties and Responsibilities:
1. Develop a usage and adoption strategy for the channels:
• The incumbent will analyse customer behaviour patterns through various parameters to generate insights to increasing revenue. Revenue and churn forecasting.
• Develop strategies to maximise growth and revenue and budgets to support the plans.
• Agree activities to enhance usage of existing customer channels and develop key milestones to measure progress.
• Compile information and customer insights to inform section plans.
• Develop a solutions and products pipeline for the revenue bucket
• Work in liaison with IT & Marketing to support implementation of innovative products and solutions
• Work closely with customer services to support communication to customers on new products and services
2. Brand Visibility, Loyalty and Market Awareness:
• Develop initiatives and campaigns to grow minutes of use
• Continuously monitor all drivers for the E-channels revenue
• Own and update the product score card, which analyses all the drivers to revenues of the E-channel products
• Actively engage all stakeholders in the development of marketing impacting initiatives
• The incumbent will also direct and own all segment wide initiatives to drive revenues.
• Drive brand awareness both internally and externally through targeted awareness campaigns
• Identify and develop projects to minimise attrition and enhance loyalty
• Monitor and track churn and analyse trends
• Mitigate risk by ensuring proper utilisation of the digital channels
• Develop and implement customer engagement programs to increase retention of customers
• Monitor and drive channel availability and uptime
3. Drive Channel Profitability:
• Develop tools and trackers to report and document performance of the channels
• Keenly track and monitor the financial impact of new and existing E-channel products and the financial performance, including revenue growth and cost containment
• Actively monitor usage pattern of customers using intelligence tools like MIS reports
• Develop a solutions and products pipeline for the revenue bucket
• Work in liaison with IT & Marketing to support implementation of innovative products and solutions
• Work closely with customer services to support communication to customers on new products and services
4. Compliance:
• Provide guidance in relation to legislative and regulatory requirements
• Manage of all compliance processes, requirements and reporting.
• Report non-compliance and any process deviations from the vendor SLAs
• Interacting with internal and external bodies such as Risk management, Internal Audit, Legal Services regulations and other industry bodies

Key Performance Indicators:
• Achievement of revenue targets
• Percentage migration and utilization
• Satisfactory Audit rating
• Integration of Channels across Stanbic Bank
• Clarity of adoption and usage strategy pan bank
• Percentage channel uptake and utilizations.
• Percentage migration to the e- channel platforms
• Net Promoter Score across the channel touch points
• No overdue repeat audit findings

Qualifications, Skills and Experience:
• The Stanbic Bank Manager, Adoption and Utilization should hold a Bachelor’s degree in business related course from a recognized university
• Experience in branch banking environment, exposure to vendor management, delivering through others, project management, stakeholder management
• A minimum of three to five years’ banking experience, with specialization in Digital Channels,
• Previous experience in budgeting, planning & marketing/sales;
• Broad knowledge and understanding of the strategy, vision and culture of customer channels for Personal and Business Banking and provides relevant and valuable input into realizing these.
• Good decision making skills
• Skills in developing strategies
• Articulating Information
• Adopting Practical Approaches
• Interacting with people

Job application procedure
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
Click Here