Summary
Date Posted: Monday, April 24, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE:
Drive and provide coordination to sales strategies and plans for card (acquiring and issuing) business by establishing new business portfolio, relationship management and customer retention. Also manage support/sales team on offering and maintaining quality of services to card products.
The job holder is responsible for development and execution of strategies that will provide customers (merchants) with a suite of Merchant Acquiring (POS) products that meet their needs. He/she is responsible for the bank’s card business (POS and E-commerce) including ATMs. Developing business cases for new product / process development to enhance the capability to compete in the market. Identifying new trends, evaluating major competitors & formulating business propositions. Managing the existing portfolio of Merchants, manage Portfolio volume aiming to grow the same by new acquisitions as well portfolio deepening.

KEY RESPONSIBILITIES:
• Responsible for retention of existing and recruitment of new customers on card products.
• Recruitment of profitable new business and establish, manage and develop long term, profitable relationships, ensuring the provision of first-class customer service and maximizing business opportunities to achieve key objectives and goals.
• Champion card products development, enhancements, and new feature/functionality that deliver best in class solutions leading to optimum customer service, quality, accuracy, and responsiveness.
• Act as an enabler to card business team, branch staff especially Branch officers/customer service champions by providing them with tools and information to optimize sales.
• Monitor sales performance on a daily, weekly and monthly basis and provide expected results to management.
• Develop and recommend new, and revisions to, existing policies and procedures such as standard operating procedures and internal guidelines in relation to card business and products while ensuring 100% compliance.
• To manage projects within the approved methodology time scale and budget, meeting bank’s standard for Audit, Control and financial reporting. Responsible for the management of assigned new and enhanced products throughout their development life cycle to meet client specific requirements.
• Guide the team on regulatory, risk and compliance management as it impacts the target member segment, products, services, and delivery.
• Build and develop a high performing team - identify gaps and build capacity while driving channels productivity.
• Train staff, customers and other stakeholders on products, services and delivery strategies.
• Maintain merchant’s relationships to ensure continual growth and deliver sales targets.
• Perform quality of service field checks on key merchants, all branches to assess their service experience and close identified service gaps. Coordinate with front line team & contact Center for quick customer responses to drive high levels of customer satisfaction.
• Continuously scan the business environment for new opportunities or threats and act as appropriate
• To monitor competitor banks in the market. Keep abreast of their new product offerings / service developments, assess the threat to our business and plan remedial action to maintain a competitive edge for Merchant, Ecommerce, ATM and card business throughout the country.
• Stakeholder management of the card schemes and all partners/vendors in relation to card business.
• Support handling of customer feedback and follow up to closure all disputes arising from card products.
• Any other activity assigned by the line manager.

DAILY RESPONSIBILITIES:
Staff Management 15 %
Team Leader:
• Lead, motivate and develop a bespoke team, working a cross-country region, selling the full range of card products, to achieve income generation, business objectives and goals
• Performance Management responsibilities for direct reports

New Business Development 40%
• Recruit new business at a profitable level.
• Proactively create and develop strategic partnerships on card products.
• Build close working relationships with Branch staff, SME and Corporate team to create business opportunities.
• Implement activities to deliver value added products and services, generating increased income and revenue from existing card products.
• Fully understand the workings of card products, the pricing and risk strategy.
• Work with products development and projects team to deliver new card products in the market.

Customer contact 30%
• Conduct routine customer engagements and visitation on daily basis and share the report to line manager.
• Have discussions and negotiations with customers and relevant stakeholders on commercial and operational issues and take the necessary actions.
• The role holder is also responsible for managing and responding to customer requirements both on acquiring and issuing business.
• Establish, build, and maintain ongoing relationships with customers to develop and protect business income.
• Negotiate pricing and contracts with customers at senior management or director level.
• Develop a deep understanding of the needs and requirements of customers’ businesses
• Make sound commercial judgments to retain and fully develop customer base
• Provide evidence of customer demand to influence new products / enhancements / solutions
Planning and research 15%
• Responsible for developing a personal sales strategy and plan to achieve targeted objectives and goals
• Personal time management on day-to-day activities to maximize return on resources
• Keeping fully updated on customer activities as reported in the media and via internal Group sources
• Maintain and understand the business environment in which the customer operates
• Constantly update knowledge to staff and customers on all card related products and services offered by KCB.

MINIMUM QUALIFICATIONS:
• Bachelor's Degree in Banking/ Finance.
• Professional Qualifications Merchant Acquiring.
• Master's degree in business administration.

EXPERIENCE: 5 Years


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

Interested and qualified click here to apply


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